Customer Success Manager

Customer Success Manager

• REMOTE
• REVENUE CUSTOMER SUCCESS
• FULL-TIME

Who We Are

Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.

What We Believe In

– Do what’s right for the customer

– Be kind and authentic

– Deliver great quality

– Be relentless

Challenges You Will Solve

An exceptional Customer Success Manager understands that while customers share many characteristics, each is unique and requires careful listening and critical thinking to triage and find the root cause of the issue at hand. Your success is not only measured in terms of renewal rates and revenue growth, it is also measured by your dedication to act with urgency as an extension of the customer team and marshaling resources to be our customers’ security ally.

What You’ll Do

• • Achieve net retention targets for your accounts through active engagement
  • Detail your customer interactions in Customer Success tool
  • Guide customers through the onboarding, adoption and optimization of Red Canary
  • Secure customer renewals at or above previous levels
  • Act as an internal advocate for your customers’ needs
  • Work collaboratively with team members to improve overall Red Canary customer experience
  • Train and mentor team members
  • Build and fine tunes processes for CSM team
  • Build collateral for CSM leverage

What You’ll Bring

• • Excellent oral and written communication skills, specifically with escalated customers
  • Able to clearly communicate sophisticated solutions in an easy to understand manner
  • Strong ability to prioritize tasks and issues using sound data and metrics
  • Able to achieve objectives with mentorship and coaching
  • Able to manage customers and make recommendations to improve the customer’s security outcomes
  • 2+ years of experience in an Account Management or Customer Success position at a SaaS company
  • Experience in cybersecurity is preferred, but not required

Targeted Compensation: $100,000 – 112,500 OTE (uncapped commission + equity)

Must be willing to support customers in EST

Why Red Canary?

Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

https://resource.redcanary.com/rs/003-YRU-314/images/Benefit%20Summary%202023.pdf