Customer Success Manager
London, England, United Kingdom
Birdie is the leading home healthcare technology platform that aims to radically transform the lives of older adults. Its all-in-one solution supports millions of care visits every month, equipping care providers with the tools they need to deliver better quality care and improve efficiency across most day-to-day operations. Birdie is B-Corp certified and was recently named as a top two Home Health Tech provider globally in the cohort of top 150 Most Innovative Digital Health startups by CB Insight in 2021.
Launched in 2017, Birdie is a team of socially motivated care, health, product and tech entrepreneurs. We were nominated one of the top 10 UK startups to watch, the SME with the best culture in the UK and was in the 2020 Business Cloud Top 50 Start Up’s list. In 2021 we were named no.9 in Start Up’s top 100 innovative and disruptive businesses as well as being accepted into Tech Nation’s 2021 Upscale 7.0 program. As of June 2022 we closed our series B funding with 25m invested by Sofina, Omers & Index ventures.
As one of Birdie’s Customer Success Managers, you will be a partner, trusted advisor and advocate, for Birdie’s SME partners, and will help Birdie shape the future of the SME CSM function.
Ultimately responsible for mitigating churn & gross revenue retention risk, you will support the successful adoption and growth phases of the customer life cycle with Birdie generating expansion opportunities for our sales team by driving value for our partners.
Through the execution of outstanding customer success management you will help our customers grow the number of care recipients being cared for via Birdie. This role is critical to achieving Birdie’s overall goal of radically improving the lives of older adults.
Our ideal start date for this position is the first week of May 2023.
How you will contribute
We’d love to hear from you if:
What are the benefits?
People are our core strength. We are social entrepreneurs, boasting an outstanding culture (employer net promotion score of 67) with strong values (B-Corp certified). We offer exceptional benefits and invest massively in our team’s happiness, wellbeing and growth:
Our salary packages are competitive, the role is 41k. We also grant generous stock options to any permanent employee at the end of the probation period. We adjust salaries based on the cost of living index for employees based outside of the UK.
This role can be fully remote (+/- 3hr GMT) but we do also have an office in London that you are more than welcome to use.
Growth is key. You’ll have a personal development budget to put towards books, courses, trainings and conferences; continuous coaching within the team and with external experts
33 days base holiday (25 days + 8 bank holidays)
Birdie closes between Christmas and New Year so you can have some down time with your loved ones. This is in addition to your base holiday!
You can take your birthday off when it falls on a weekday!
Private health insurance
Private health insurance with Vitality that covers many physical and mental health costs
Gym and wellbeing memberships
Gym membership and numerous other wellbeing perks and discounts via Vitality
Cycle to work scheme
Birdie will buy a bike up-front and you can salary sacrifice to pay-off over the next 12-36 months
Highly favourable parental leave policy; once you have spent twelve consecutive months on our payroll, primary caregivers are entitled to 26 weeks of parental leave at 100% of your usual salary and secondary caregivers are entitled to 12 weeks of parental leave, at 100% of your usual salary.
Birdie recognises the emotional and physical challenges which may arise during fertility treatments, and supports all Birdies by offering 5 additional paid days of leave.
Pension employer contribution
Birdie contributes 4% of your salary to your pension.
Frequent company socials, trips and meals
We organise many socials, quarterly retreats and annual trips (like our epic ski trips)
We see ourselves as social entrepreneurs shaping a new kind of organisation: caring, responsible yet fostering excellence. Read The Birdie Way to learn more.
Join Birdie and seize this unique opportunity to shape the future of a transformative tech startup, to create positive social change, and develop yourself very fast in a flexible, close-knit & transparent organisation.
We have a grand vision to transform how society deals with ageing, starting with radically improving the lives of 1 million older adults in the next 3 years. We dream big and speed is of the essence.
We’re all entrepreneurs at Birdie. We’re a flat organization, with no manager to tell you what to do but a community of peers and coaches to support you.
We’re highly collaborative and iterative. Everything we do is transparent to anyone, be it objectives and key results, compensation packages and equity or strategic conversations.
Growing with trust is key. Everyone sets their own development plan and gets support to learn fast, from training to books or coaches. We live by radical candour: we give honest feedback and care deeply & personally about each other.
Join us now to improve the lives of millions!
Equal Opportunities Statement
We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
We endeavour to embrace diversity, and promote an inclusive environment for all Birdies, and actively work towards this with our Diversity & Inclusion Committee.
If you have any questions regarding the interview process, or if you need any reasonable adjustments to be made, please don’t hesitate to contact us.