Customer Success Consultant

Customer Success Consultant

(Specialty) #1523

Remote, United States Other Regular REG

Bullhorn is the global leader in software for the staffing industry. After more than 20 years, more than 10,000 companies rely on Bullhorn’s cloudbased platform to power their staffing processes from start to finish. Led by the original cofounder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 35% of our employees to advance their careers in 2021.

We are a remotefirst organization and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive worklife balance and use Zoom, Slack, and other tools to stay connected.

About the role

Reporting to our Manager, Commercial Success (Customer Success), the Customer Success Consultant, Specialty (CSS) Will be responsible for partnering with customers within our Mid Market segment to drive solution adopting and value realization. It is important that Customer Success Consultants eagerly understand the business climate, strategic goals, and internal workflows of the customers we serve. A Bullhorn Customer Success Consultant acts as a trusted partner to our customers; building positive relationships, education, and overall support to improve adoption and optimization of our products.

A typical day will include...

• Delivering an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals
• Identify areas of opportunity to improve adoption, usage and engagement with our products/solutions
• Reviewing customer metrics to gain a deeper understanding of account health, drawing conclusions, identifying trends, and potential risks factors, to proactively drive value conversations with customers
• Partnering with crossfunctional account teams on engagement strategies and align on activities to increase revenue & retention.
• Communicating with customers on ongoing issues, exploring appropriate sources of information throughout the organization for answers to questions, demonstrating persistence and resourcefulness in gathering data to resolve customer issues
• Maintaining uptodate knowledge of Bullhorn products, solutions and technology stack; capable of articulating business value
• Drawing insight and themes from customer feedback, raising awareness to product teams and others in the organization for potential product roadmap opportunities

This job might be for you if...

• You have a minimum of 2 years customerfacing experience (preferably within a Customer Success Consultant role)
• Proven performer with documented success in role and have a track record of preventing clients to churn and improving retention
• Ability to identify upsell and expansion opportunities through partnership with other cross functional teams
• You have created customer advocates to generate strong references, referrals and case studies
• You have a strong consultative approach with your clients
• The ability to see and develop the big picture, to think of innovative ways to help your customers build strategies to implement our product successfully

What we offer…

• Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
• Unlimited Vacation
• Mental health benefits (EAP & 98point6)
• Full Access to LinkedIn Learning
• Quarterly paid volunteer days
• Lucrative Employee Referral Program (eligible for prior to your first day)
• Career development opportunities up/across Bullhorn

Bullhorn’s core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We’re looking for reallife humans, each with their own unique set of thoughts, beliefs, cultures, identities, and a background and body that is completely individual. We also love humans who have taken less traditional paths of education and believe that experience and learning come in many forms. Together, all these unique individuals make Bullhorn stronger. If you’re reading this, you’re probably applying for/considering applying for a job with us, and we want you to know that Bullhorn is an equal opportunity employer. For us, that means we always have, and will always, strive to be as inclusive as possible in all aspects of employment and that we do not and will not tolerate discrimination of any kind.