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Customer Specialist

Title: Customer Specialist

(Remote USA)

Location: CO-Lafayette

Careers That Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success.

Our journey to Engineer the Extraordinary, begins with the collective efforts of our employees around the world. It’s those efforts that are reflected in Tenet 5 of our Mission, and rewarded through a complete package of benefits, pay, and resources designed to support you at every career and life stage. Learn more about our benefits by clicking on the link near the bottom of this job description.

We are currently seeking a Customer Specialist to join our UNiD Cranial & Spinal Technologies group. This is a remote position from anywhere in the United States . Click here (https://www.medtronic.com/us-en/healthcare-professionals/products/spinal-orthopaedic/internal-fixation-systems/unid.html?cmpid=vanity_url_medtronic_com_unid_spine_fy22) to learn more about UNiD Adaptive Spine Intelligence (ASI). This is an exciting opportunity to serve as a resource between engineering and the medical community.

A Day in the Life

As a UNiD Customer Specialist, you will collaborate with hospital staff, sales representatives, and engineers to ensure patient specific implants are manufactured and delivered in time for surgery. You will be a key partner and will be exposed to sensitive information requiring considerable use of tact, diplomacy, discretion, and judgement.

Responsibilities will include but are not limited to:

  • Manage and update surgical schedules.
  • Collaborate with hospital staff, sales representatives, and consultants to obtain the information required to design a patient specific implant mainly through telephone and other written communications.
  • Collect patient radiographic images from different sources.
  • Ensure the case information is relayed to the corresponding engineer(s) in a timely and effective manner.
  • Clinic, hospital, and patient account management, including scheduling and implant verification.
  • Provide comprehensive support to health care professionals in collaboration with other internal stakeholders such as Sales, Transport & Logistics, etc.
  • Provide advice and project support for all aspects of customer operational processes (also working with customers on end-to-end process improvement) and products.

Must Have – Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your application and your resume.

  • Bachelors degree required
  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Nice to Have

  • 2+ years of medical case management experience
  • Experience as a surgical scheduler
  • Experience as a research coordinator
  • Experience with hospital EMR/PACS
  • Experience working in a fast-paced environment

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Benefits & Compensation

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). Learn more about MIP and benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic) .

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Min Salary

65600.0

Max Salary

98400.0

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.