Customer Service Specialist, Bilingual – French and English

Customer Service Specialist (Bilingual – French/English)


US – Remote

job requisition id


Customer Service Specialists-Fleet

Customer Service Specialists work primarily on the phone connecting with WEX Fleet customers. They often manage over 75 calls a day. Our teams are available 24/7 to support active accounts, answer account maintenance, online support, and billing questions, along with responding to general inquiries.

Essential Duties:

  • Responsible for answering incoming calls and engaging with our customers over the phone
  • Customize interactions to the individual customer’s personality and situation (remember our customers are on the move; hold-ups delay their success)
  • Meets monthly customer service statistical goals and quality standards within 90 days of the representative’s hire date
    • 85% average quality scores
    • 90% schedule adherence
  • Being the one point of contact for problem solving
  • Utilizing up to 10-15 systems, often multi-tasking with multiple systems on each phone call
  • Prescribing the fastest and easiest resolution to the problem
  • Influence customers for a win-win solution
  • Educate customers on other alternatives or features not already considered
  • Lead with excellent written and verbal communication skills

Position Requirements:

  • Availability to high speed internet
  • Must have a private work space
  • Willingness to work a flexible schedule that includes weekends, possible holidays and occasional overtime. As long as our customers are there, we’ll be there.
  • Familiarity with Google Workspace