Customer Service Specialist
Fully Remote • OH
Job Type
Part-time
Description
Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.
What’s Next?
To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.
Requirements
Additional Requirements
Job Details (what you will be doing)
Training
Orientation/Training Schedule
Orientation
Date and Time: Tuesday November 19, 2024 12pm EST (1 hour session)
Training Dates week 1
Day 1: Wednesday November 20, 2024 Time: 10am EST -5pm EST
Day 2: Thursday November 21, 2024 Time: 10am EST -5pm EST
Day 3: Friday November 22, 2024 Time: 10am EST -5pm EST
Day 4: Monday November 25, 2024 Time: 10am EST -5pm EST
Day 5: Tuesday November 26, 2024 Time: 10am EST -5pm EST
Training Dates week 2
Day 6: Wednesday November 27, 2024 Time: 8am -5pm EST
Day 7: Friday November 29, 2024 Time: 8am -5pm EST
Day 8: Monday December 2, 2024 Time: 8am -5pm EST
(More information about the times of the 2nd week of training will be discussed in class)
*we are letting you know beforehand what a training schedule may look like
Shifts
Hours of operation for the client
Monday- Friday 8:00 am to 5:00 pm EST
**8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS**
if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday
Pay Rate
Employee Benefits
Technical Requirements
*If you are selected, your offer is contingent upon successfully completing and passing a background check and a technical assessment of your PC performed by our IT team.
Currently, Apple computers or tablets (Mac laptop, iPads or desktops), Windows Mini PCs/streaming laptops, Chromebook, and Android systems are NOT compatible with any of our client’s software.
*There are NEVER any fees associated with applying or working for Direct Interactions.
THIS OPPORTUNITY IS NOT AVAILABLE IN CALIFORNIA, WASHINGTON, ILLINOIS, CONNECTICUT OR NEW YORK AT THIS TIME
Salary Description
15.00