Customer Service Representative – Remote

Customer Service Representative – Remote

USA • Remote

ID: 8333

Job Description

Do you enjoy helping people with acquiring their financial freedom? If yes, then Symetra has an exciting opportunity for you to join our team as a Customer Service Representative!

About the role

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge.

What you’ll do in this role

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on all interactions. -60% ILD CS -90% RD CS
• Train and assist Associate CSRs. -10% ILD CS -10% RD CS
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management. -30% ILD CS
  30%

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $21.00- $31.96 plus eligibility for annual bonus program

Who you are

• Associate CSR skills, plus: proficient written and verbal communication skills.
• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

We empower inclusion.

At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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