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Customer Service Representative II

Customer Service Representative II

Location: Work From Home, United States

Customer Support // Remote

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Start Date: ASAP

Salary: $16/hr

Work Schedule: 8AM-5PM Eastern (Monday – Friday) 

Work Set Up: Remote

Type of ContractFull Time

Equipment Provision: Company Provided

Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

  • Responds promptly and professionally to complex customer inquiries via phone, email, or chat
  • Provides in-depth information about products and services to customers
  • Resolves complex customer issues in a timely and efficient manner
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

  • Must have high school diploma or equivalent
  • Must be 18 years or older
  • 1 year of previous customer service experience, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications

What are the core competencies needed as a Customer Service Representative?

  •  Customer Service/Focus
  • Inquiry Research/Response
  • Investigative Mindset/Curiosity
  • Patient and Empathetic Attitude
  • Teamwork
  • Results-oriented

$16 – $16 an hour

Ninja Perks and Benefits

●       Competitive compensation

●       Medical, dental and vision insurance

●       Paid time off, birthday leave

●       Bonus and incentive plans

●       Opportunities for skills training and personal and professional development

●       Employee Referral Program