Customer Service Representative II

Customer Service Representative II

Location: Work From Home, United States

Customer Support // Remote

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Start Date: ASAP

Salary: $16/hr

Work Schedule: 8AM-5PM Eastern (Monday – Friday) 

Work Set Up: Remote

Type of Contract: Full Time

Equipment Provision: Company Provided

Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Responds promptly and professionally to complex customer inquiries via phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have high school diploma or equivalent
• Must be 18 years or older
• 1 year of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

What are the core competencies needed as a Customer Service Representative?

•  Customer Service/Focus
• Inquiry Research/Response
• Investigative Mindset/Curiosity
• Patient and Empathetic Attitude
• Teamwork
• Results-oriented

$16 – $16 an hour

Ninja Perks and Benefits

●       Competitive compensation

●       Medical, dental and vision insurance

●       Paid time off, birthday leave

●       Bonus and incentive plans

●       Opportunities for skills training and personal and professional development

●       Employee Referral Program