Customer Service Representative (Dental)

Title: Customer Service Representative (Dental)

Location: Remote Remote PH

We are seeking a dedicated and customer-focused individual in a dental field to join our team as a Customer Service Representative. The successful candidate will play a crucial role in providing exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience.

Responsibilities

Customer Interaction:

• Respond to customer inquiries and provide information about dental services, appointments, and general inquiries.
• Handle incoming calls, emails, and messages professionally and efficiently.

Appointment Scheduling:

• Coordinate and schedule dental appointments based on customer preferences and clinic availability.
• Remind customers of upcoming appointments and provide necessary information.

Insurance Coordination:

• Assist customers in understanding their dental insurance coverage.
• Verify insurance information, process claims, and address billing inquiries.

Problem Resolution:

• Address and resolve customer concerns, complaints, or issues promptly and effectively.
• Collaborate with relevant departments to ensure customer satisfaction.

Product Knowledge:

• Stay informed about dental procedures, services, and products to effectively communicate with customers.
• Provide information on preventive care and dental hygiene practices.

Documentation:

• Maintain accurate and up-to-date customer records in the database.
• Document customer interactions, issues, and resolutions for future reference.

Team Collaboration:

• • Work closely with dental professionals and administrative staff to ensure seamless customer service.
  • Participate in team meetings and training sessions as required.

Requirements

• Previous experience in customer service, preferably in a dental setting
• Knowledge of dental procedures, terminology, and insurance processes.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in using customer service software and office applications.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.