Customer Service Representative

Remote Customer Service Representative



Virtual, USA

Full time

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

The Role

This position involves the processing of in-bound telephone calls and data entry of vehicle data on potential total loss insurance claims. In this role, individuals will work primarily with Claims Adjusters from the nation’s top insurers. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $17.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Key Responsibilities:

  • Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
  • Ensure that all vehicle information is entered into the system completely and accurately
  • Communicate the vehicle value from the database to the caller
  • Forward calls on vehicles that require additional research to respective departments
  • Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.
  • Adhere to attendance, production, quality and other metric standards


  • No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
  • High school diploma or equivalent
  • 1-2 years prior customer service experience required
  • Strong verbal and written communication skills
  • Self-motivated
  • Attention to detail
  • Exceptional organization skills with attention to detail
  • Possess a positive attitude and desire to provide outstanding customer service
  • Strong technical aptitude
  • Ability to work independently
  • Quiet and professional home work environment free of distractions
  • High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)

About the company’s commitment to its employees

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. For more information about our benefits please check out our careers site. Careers | CCC Intelligent Solutions | CCCIS