Customer Service Representative

Location:  International, Anywhere; 100% Remote; Freelance

As a contractor with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles. 

Schedule:

🤙 Flexible work schedule options available

Majority of work hours are during weekdays and daytime

🗓️ Opportunity to create a work schedule that works best for you

 

Earnings & Revenue:

💵 Contract earnings vary by client, with competitive rates typically ranging from $4 to $6 USD per hour

📞 Pay is determined by your phone call status when assisting customers

🤑 Additional incentives available based on client and performance metrics. 

 

Required Skills for Successful Contractors:

💬 Exceptional written and verbal communication skills

Proven track record in customer service and delivering outstanding customer care

🧐 Keen attention to detail with strong problem-solving skills

🤗 Friendly, empathetic tone, and professional demeanor

🙌 Self-motivated, proactive, and resourceful mindset

👩‍💻 Proficient in using technology, including computer applications and software.

 Important Information  

Technology & Equipment Requirements:

🚪 Quiet and secure work environment during working hours

💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

🎧 Wired USB headset with microphone for clear communication

💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

👾 Valid and up-to-date antivirus software installed

🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

🤫 Quiet, uninterrupted space

⌨️ Organized desk area

We are able to work with contractors residing in Guatemala.

 

Contractual Relationship: The relationship between you and Omni Interactions is a contractual relationship. You will remain an independent contractor for the duration of your program assignment. Omni Interactions will not be responsible for withholding taxes on your earnings while contracted with Omni Interactions. When you receive your contract, you will be asked to agree to have no claim against Omni Interactions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.