Customer Service Representative

Customer Service Representative

Location:Remote, Remote, US

Requisition ID:8554

Description:

Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.

The responsibilities for this position include but are not limited to the following duties:

Handling a high volume of inbound calls for Healthcare Member and Provider inquiries

Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

  • Web camera visibility

Our agents start at $14 an hour base pay + $1 more per hour for attendance & performance bonus incentives

Training is 8:30am-5pm eastern time Monday thru Friday for 4-5 weeks.

Production schedules, after Training, range between 8am & 8pm EST

Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)

Paid Time Off

  • Must have Internet to include a router with Ethernet jack for connectivity toPC
  • Must have a private workstation to perform your work
  • Call center experience.Health insurance experience preferred.
  • High School diploma or equivalent is required.
  • 2 years customer service experience preferred
  • Minimum typing speed = 30-35 wpm preferred
  • Substantial understanding of the job
  • Apply knowledge and skills to complete a wide range of tasks.
  • Excellent written and verbal skills.
  • Problem-solving skills.
  • Basic knowledge of personal computers required
  • Strong reading comprehension and writing skills
  • Follow established procedures to meet customer needs.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.