Customer Service Representative

Title: Customer Service Representative

Location: United States

JOB DESCRIPTION

Responsibilities

• Responsible for coordinating testing services for patients by:
• Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Working with insurance companies to secure the highest possible coverage for patients.
• Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
• Employee will be on the phone approximately 60-80% of the time.
• Participate in the Quality Assurance plan.
• Comply with applicable CLIA and HIPAA regulations.

Pay: $18.46/hr

Qualifications

• High School Diploma or GED
• Bachelor’s degree and more than one year of customer service and reimbursement experience preferred
• Excellent interpersonal and communication skills
• Accurate typing skills of at least 65 words per minute
• Excellent listening, transcribing, and self-review skills PC experience, including familiarity with Excel, Word, Internet, and e-mail
• Able to manage several tasks simultaneously, often under pressure.

Physical and Mental Job Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

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