Customer Service Entry Specialist
Customer Service Entry Specialist
Operations
Remote, United States
Description
The impact you’ll have:
- Verify and audit Purchase Orders from customers
- Assist sales reps and customers on all aspects of support for order placement
- Enter print, digital, and on-line service orders
- Work with team members to enter large, complex, multiple location orders
- Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders
- Identify issues and collaborate with multiple groups to bring issues to resolution
Who you are:
- Attention to detail and accuracy is a top priority
- Problem analysis and problem-solving skills
- Basic Excel skills required
- Strong customer follow-up skills
- Interpersonal skills along with proven adaptability and initiative
- Ability to work independently with some direction
- Demonstrated telephone and business email etiquette with the ability to communicate clearly, both written and verbally
- Active listening skills
- Strong organizational and time management skills along with the ability to multi-task
- Knowledge of Customer Service principles and practices
- Experience with Salesforce/Lightning a plus!
Requirements:
- 2 years of customer service working with both internal and external customers.
- Experience with Salesforce lighting a plus
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