Customer Service Coordinator

Title: Customer Service Coordinator

Remote

Virtual, USA

DESCRIPTION

Responsible for the Customer Service functions for all assigned lines.

This position is advertised as remote; however, candidates residing near our office hub locations will be required to adhere to a hybrid work schedule. Under this arrangement, employees will work from home on Mondays and Fridays and will be expected to work in the office from Tuesday through Thursday .

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.
• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.
• Update order in order system as necessary.
• Review dashboard for alerts on a daily (hourly) basis.
• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).
• Perform resolution procedures outlined in static help file.
• Investigate rules engine failures and determine appropriate course of action.
• Escalate all unresolved rules engine issues to Customer Service Supervisor.
• Fill out rules engine request and submit to Customer Service Supervisor.
• Maintain client/customer criteria for handling orders.
• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
• Responsible for filing documents according to Acosta policy.
• Maintain excellent working relationships with Customers, Clients and co-workers.
• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
• Perform special assignments for the company and/or branch and/or department as needed.
• Meeting the physical requirements – listed below
• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED
• Associate Degree
• Formal Customer Service Training Preferred.

Work Experience

• Two years of business process solutions, customer service, and/or administrative experience.
• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.
• Effectively communicate with others.
• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.
• Proficient in MS Office (Word, Excel, and Outlook).
• Proficient in data/order entry and software.
• Possess Becton System technical skills.
• Type a minimum of 60 wpm.

Physical

• Seeing
• Listening

ABOUT US

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Acosta and Mosaic are the driving forces in sales and marketing behind the most recognized and proven brands with leading retailers in the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-driven, reach-based, and relationship-driven strategies to execute those strategies, as well as the tools to monitor, track, and optimize metric-based outcomes for customers and retailers.

Acosta and its subsidiaries, in good faith, believe that this posted salary range is the precise range for this position at the time of this publication. Acosta could end up paying more or less than the posted range depending on the qualifications of the candidates and the locations. This range may be changed in the future.

Acosta and its subsidiaries are equal opportunity employers.

We are committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work performed by the individuals assigned to this classification. They should not be interpreted as an exhaustive list of all the responsibilities, tasks and skills required of the personnel so classified. Mosaic reserves the right to modify any or all of the job descriptions at its discretion in order to meet or exceed the needs of the company.

By submitting your application, you accept and agree to Acosta’s Privacy Statement and Terms of Use.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $24,000.00 – $30,000.00

Company: Acosta Employee Holdco LLC

Req ID: 2397