Customer Resolution Response Advocate – Remote
Location: Remote, Remote, US
Company: Allstate Insurance Company
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.
The Customer Resolution Response Advocate is responsible for responding to customer complaints including all responses to department(s) of insurance, re-opened or unresolved customer complaints, potential litigation concerns and other highly complex complaints. They work with the processing areas and leadership throughout Allstate Claims Department and occasionally other lines of business to ensure customer satisfaction and compliance with all applicable state laws. Also, this role is responsible for creating trend analysis and initiating project concepts with appropriate parties, driving process and service improvement throughout the organization.
Where will I work? Remote/Homebased Worker
Education and Experience:
You’re provided with comprehensive training:
You’re a great Match for this Role if:
What’s in it for you?
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $57,500.00 -$85,000.00 per year and is based on experience and qualifications.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
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