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Customer Operations Associate

Operations Associate (Part Time, Flexible Hours)

We are seeking an Operations Associate to join our team. You’ll be helping women bring to life their perfect cheongsam for any occasion. It’s a fun, unique and challenging role that brings together design sensibility, customer service and operations. This is a part-time, remote opportunity with flexible hours (~20hrs/week). Please note: basic mandarin skills are required.

How you’ll contribute:

  • Follow-up with and answer customer questions that come in through various channels (e.g., email, chat, text, social media, etc.)
  • Communicate with our dressmakers in Mandarin regarding customers’ requests and feedback on their dresses
  • Track and manage customers’ production timeline to ensure on time delivery
  • Build and innovate on the customer experience and operational processes
  • Respond to customers’ inquiries within 24 hours, but with flexible hours

Who we’re looking for:

Have you ever…

  • Triple-checked an email before you sent it, just because the perfectionist in you demanded it?
  • Given someone great advice on how to improve an outfit?
  • Had a lengthy conversation in Mandarin on wechat (with the help of google translate) with a friend or relative?
  • Taken the initiative to learn a new skill through Googling?
  • Been able to relate to and empathize with someone else’s situation, even if you’ve never experienced it yourself?
  • Taken ownership of an existing process and made it better?
  • Successfully improvised a meal based off of a recipe that you didn’t have all of the ingredients to?
  • Delivered an amazing customer experience?
  • Thrived on working autonomously in a fast-paced environment?

If so, we’d love to talk to you!

Some additional things you have:

  • A comfortable proficiency in Mandarin (mostly written) is required
  • A bachelor’s degree
  • Some type of customer-facing experience
  • High proficiency with technology, especially Google Suite (Docs, Sheets), and are quick to learn new tools
  • Retail or e-commerce experiences are a plus, but not necessary

Why you’ll love working here:

  • Make an impact on the Asian American culture and community
  • We like to innovate and move fast
  • Grow as we grow
  • Your voice and opinions matter
  • Chance to expand your skill sets in different areas (product, marketing, operations, etc.)
  • Work with flexible hours catered to your lifestyle (you don’t need to sit at a desk all day)

How to Apply: Email us at jenn@eastmeetsdress.com with your resume and why you’re interested in this role at EMD.