Customer Onboarding Specialist

Customer Onboarding Specialist

REMOTE

OPERATIONS ONBOARDING AND IMPLEMENTATIONS

FULL-TIME

With over $2 billion in bookings of experiences, the Peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more.

The Peek Pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators like the Museum of Ice Cream, Artechouse, and Jam NOLA have grown their business and automated their operations with our technology.

Peek follows a remote-first philosophy, with our team of over 250 Peeksters distributed across exciting locales such as San Francisco, New York, Austin, Nashville, Salt Lake City, Santiago, Medellin and beyond. We recently raised over $80 million backed by Westcap and Goldman Sachs to continue uniting the world through experience.

PS: Peek just made the 2021 Forbes America’s Best Startups Employer list and was granted Newsweek’s Future of Travel award.

Responsibilities

• Quality Work Mindset. Give your best every day. Meet & exceed onboarding requirements with an outstanding performance delivery.
• Get stuff done attitude. Do what you say you will do, when you say and do it well.
• Know your partner and their business. Onboard and implement a pipeline of new Peek operators and support them through the onboarding journey optimizing them for success.
• Educate. Facilitate training sessions for new operators focused on how the PeekPro product suite can optimize their business.
• Alleviate and understand partner concerns. We want to anticipate our partner’s needs and provide the best outcomes and .
• Customize Needs. Install PeekPro booking buttons on new partner’s websites through various CMS platforms. Customize PeekPro to best suit our new partners’ business needs.
• Consult. Provide consultative guidance to optimize online booking conversions and PeekPro setup structure.
• Collaborate. Work multi-functionally with Sales, Product, Engineering, and Operations to resolve partner issues and provide user feedback.

Skills You Already Possess

Nice to Haves:

• At least 1-2 years of experience in a client facing role
• Proven ability to manage multiple projects
• An eye for detail, optimization, and future proofing an implementation
• Superb communication skills, both verbal and written.
• Language specialists are welcome.
• True Grit: Courage and resolve. Strength of character and ability to overcome obstacles to get things done right the first time
• English is our business language, and fluency is required
• Comfortable working remotely. We are 100% remote, and rely on Slack, email, and Zoom to stay connected.
• Basic level HTML, CSS, JavaScript, experience with SalesForce
• Business level Spanish fluency

Perks & Benefits

Peek invests in our employee’s health and well-being. We’ve built our benefits package around our Peekster’s needs including full health care, dental, and vision plans, paid maternity and paternity leave, 401k matching, company recharge at the end of the year, and competitive compensation packages that include significant equity upside that allows you to share in Peek’s long-term success.