Customer Experience Operations Manager
We are seeking an experienced Customer Experience Operations Manager to enhance our Customer Experience Team by building a strong team connection between CX and other departments, as well as creating and maintaining standards through optimization of workflows and technology. The Customer Experience Operations Manager will work directly with the Client Advocacy and Client Success teams to understand the team’s goals, projects and functions and to improve efficiency and effectiveness through systems automation, open lines of cross functional communication, creation of standards, processes and supporting documentation.
You’re perfect for this role if you love to problem solve how to organize and systematize routine practices and make the most of automation and technology.
We’re a fast-growing, 100% remote global HR/Learning technology company that enables teams to become more than the sum of their parts. We’re democratizing powerful tools from cognitive science across entire organizations, creating a common language to make people more productive, engaged, and successful at work.
Herrmann works with world-changing organizations from the Fortune 500 to NGOs to fast-growing startups, including Pfizer, PWC, EY, Amazon, Microsoft, Coca-Cola, Blackrock, Netflix, Webflow, and UNICEF. Over 40 years, nearly millions of people at >95% of the Fortune 100 have used our products and services to improve their team and organizational effectiveness.
Your compensation package at Herrmann will be designed to generously incentivize your contributions to the growth of the business:
Because we’re a 100% remote-working company, you can be based anywhere. Seriously. As long as there’s a good internet connection and you can overlap working hours with your team members as needed, we’re happy for you to work from whatever environment you find best fits your life and preferences.
Willingness to travel is required, as you will be expected to be available to travel globally on short notice for activities that require physical presence.
Never worked for a fully remote company? Are you organized, happy communicating across a variety of media, and excited about getting more focus? Are you craving autonomy at work and the freedom to explore your world? If so, you’ll do the best work of your life at Herrmann. We are confident you’ll thrive and succeed because we invest to make sure that remote working works for everyone on our team.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Herrmann’s values. We pride ourselves on our flexible work environment, and welcome people of different thinking preferences, backgrounds, experiences, abilities, and perspectives. We are a proudly woman-owned business, an equal opportunity employer, and a genuinely fun place to work.