Customer Experience Enablement Specialist

Customer Experience Enablement Specialist

Remote, USA

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

The Customer Experience Enablement Coordinator will be part of the Client Operations team within the Customer Success organization. By utilizing organizational skills and problem solving tactics, the Customer Success Enablement Coordinator will serve as the point person for several team critical processes like our internal updates newsletter, knowledge/resource bank and reference request system. They will work closely with the Client Operations team, Customer Success leadership, and key cross functional stakeholders to continue to rapidly scale our CS operations and ensure our team has the tools and resources needed to effectively add value to our clients.

About you:

• 2+ years of enablement or operations experience
• Proven ability to work cross-functionally to understand business requirements
• Familiar with Google Suite
• Strong project management skills, task organization and attention to detail
• Clear communicator with excellent written, verbal, and listening skills
• Bachelor’s degree or equivalent industry experience
• Previous experience in a startup is a plus!

Your impact:

• Manage the process and fulfillment of customer reference requests for all segments
• Collects and synthesizes updates and requests to the Customer Experience Organization through weekly newsletter
• Maintain Customer Experience knowledge base system including adding resources as requested by the team and performing quarterly cross functional audits for information accuracy
• Facilitate large CX internal meetings upwards of 40 attendees for scheduling, keeping time, owning notes and recaps, planning trainings and ensuring a smooth and effective conversation
• Coordinate staffing, fulfillment, logistics, training and preparation for client health fairs
• Ensure that mid market perspective is scoped in to enablement projects and initiatives
• Assist with cross functional process improvements through feedback form requests

Bonus Points for:

• Start-up experience
• Healthcare experience

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year
• …and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $96,800 – $121,000*, Colorado Base Compensation Ranges: $87,120 – $108,900*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants.

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate’s skills and experience, and other business considerations.