Customer Experience Agent

Title: Customer Experience Agent (Remote)

Location: Remote – U.S.

The Role:

Splice is looking for a Customer Experience Agent to join our team in New York to help us build the creative hub for the modern musician. We believe in a world where all musicians have access to world-class tools and content that help them achieve their creative potential. And we see an opportunity to realize that vision in a way that grows the pie in the music industry. The result? More and better musicians, more and better music, and an industry that works for everyone. Come join us.

As a member of our CX team you will report to our Customer Experience Manager and be responsible for delivering world-class support to our musician-users. We are looking for an expert problem solver who has a passion for helping others on their music creation journey. Ring a bell? Read on!

Why Splice?

Music starts at Splice. Splice is cultivating the essential ecosystem for music creation with innovative audio products that inspire and enable artists. With sounds, skills and connected instruments – Splice is meeting the needs of a new generation of musicians and creators, alongside a diverse and trusted library of over 2 million pre-cleared samples. Splice is a global community of producers, innovators and musicians, offering creative solutions for creative challenges.

Our culture is our community; we hold ourselves and each other accountable as we work to continuously improve, navigate uncharted territory and change the industry for the better. As artist advocates we seek out diversity in who we hire, represent and how we collaborate, to ensure a more inclusive and open minded reality with access and freedom for all.

What You’ll Do:

• Work with our Product Specialist and Customer Experience Manager to handle a diverse range of inquiries from our users.
• Engage with our customers via email, real-time chat , and our knowledge base.
• Report technical bugs to our product and engineering teams.
• Identify problems and friction points for our users, then help come up with solutions.
• Draw on your understanding of music creation in order to help our users achieve their creative goals.

What we’re looking for:

• Passionate about creating music
• Prior customer service experience
• Compassionate and empathetic towards your fellow musicians
• Excellent written and verbal communication skills
• A team player who is energized by working with others
• A highly motivated self starter
• Able to flourish in a high volume work environment
• Highly organized and detail oriented

Nice to haves:

• You are a Splice user and familiar with our platform

In accordance with New York law, the salary range for this role if filled within New York is $52,500 – $67,500.