Customer Engagement Specialist

Customer Engagement Specialist

Program Management | Mountain View, United States or Remote | Remote, Remote | Full-Time

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As part of the Strategic Sales team, the Sales Customer Engagement team executes high-touch customer programs—Customer Advisory Boards, Executive Briefings, and Executive Sponsorships—designed to capture the voice of our enterprise customers and support account growth.

As a Customer Engagement Specialist at Atlassian, your role is:

• Delivering a consistent world-class experience to members of the Enterprise Customer Advisory Board
• Implementing a cadence of customer communications that keeps the Enterprise Customer Advisory Board members informed and engaged
• Driving continuous improvement of the Enterprise Customer Advisory Board throughout the customer journey
• Managing Executive and Senior Leadership stakeholders to ensure the Enterprise Customer Advisory Board has executive-level sponsorship and buy-in
• Collecting voice of the customer feedback and ensuring that it is routed to the proper internal stakeholders for follow-up
• Optimizing processes for efficiency to support the nomination of customers to the Enterprise Customer Advisory Board and Executive Sponsorship programs
• Planning and tracking of engagements to support Executive Sponsorship programs and keep internal stakeholders informed
• Establishing relationships and alignment across cross-functional teams, partnering closely with stakeholders in Event Marketing, Product Marketing, Product Management, and Enterprise Sales
• Manage the central schedule and agenda for the Enterprise Customer Advisory Board
• Own the day-of execution and meeting experience of the Enterprise Customer Advisory Board
• Drive meeting execution improvements, capture learnings, unpack incidents, etc.
• Build and execute an external communications plan for the Enterprise Customer Advisory Board and other Customer Engagement programs
• Communicate with internal stakeholders on key milestones and deliverables that support the planning and execution of the Enterprise Customer Advisory Board
• Capture all feedback gathered from the Enterprise Customer Advisory Board and other Customer Engagement programs
• Track meeting metrics, collect data, and assist with internal reporting
• Manage the Enterprise Customer Advisory Board and Executive Sponsorship nomination process to ensure the right customers are integrated into the right programs
• Partner with the Executive Sponsorship team to plan customer engagements and track them efficiently
• Scope and recommend tools that support customer communications, registration, calendaring, and virtual meetings

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.