Customer Development Manager

Title: Customer Development Manager (Sprouts Markets & Fresh Thyme – Phoenix, AZ OR Remote-Opportunity)

Location: **This is a remote-based opportunity, however, preference will be given to candidates located in the greater Phoenix, Arizona area or surrounding communities.**

Job Description: At Nestl Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature’s Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestl Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

**Job Description:**

The Customer Development Manager will be responsible for the functional management, leadership and execution of all sales related activities for their assigned customers within the channel to include Sprouts Markets, Fresh Thyme and other natural grocery chains or vitamn stores. The individual will support the team with Health Science’s systems (TIM) and with customer systems (ie: MPULSE, pricing system, etc.). **This is a remote-based opportunity, however, preference will be given to candidates located in the greater Phoenix, Arizona area or surrounding communities.**


– Detailed understanding of the Customers go-to-market model including Category Management strategy.

– Deliver target budget plan and new product distribution goals.

– Execute our brand and category growth strategy that align with the customer.

– Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals.

– Maintain clear understanding of customer objectives, and liaise with RVP to develop operational plans to manage execution and measure results.

– Relationship management with account cross functional areas, Corporate and divisions. Ongoing meetings and access to DMM’s and Vice President of merchandising.

– Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers.

– Educate our business partners on our products, retail goals, and measurement of success.

– Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.

– Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.

– Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).

– Work with customers to implement Retail initiatives and monitor Retail standards.

– Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and Nestle Health Science market position.

– Responsible for working with agencies to input Trade Investment Management (TIM): system input, trade fund management, direct sales forecasting and projection activities for the company.

– Strong Trade management/budget processing and an efficiency that focus on a strong ROI.

– Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.

– Perform other duties as required.

– P&L management within respective account coverage.


– Bachelor’s degree in Business Administration or in a related field required.

– 5+ years of relevant work experience managing Key B2C Retail Accounts (equivalent combination of education and work experience will be considered).

– Demonstrated fluency in MS Office (Word/Excel/Outlook/PowerPoint) required.

– Sales experience in the Natural, Grocery, Drug and/or in the Consumer Packaged Goods retail channel(s) is required.

– Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to build and maintain strong, cross-functional stakeholder relationships).

– Must be detail-oriented and able to multi-task and prioritize tasks based on the needs of the team and the business.

– Current or prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.

– Understand the value of listening to customers, gaining insights and moving objectives forward

– The ability to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations and goals.

– Willing and able to work under pressure to meet tight deadlines with minimal supervision.

– Strong P&L management and strong financial acumen is highly desired.

– Willing and able to travel up to and including 20% based on the needs of the team and the business.

The approximate pay range for this position is $100,000 to $145,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestl Careers (

**Requisition ID:**


It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestl. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestl home.

The Nestl Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467

*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

Review our applicant privacy notice before applying at