Customer Coverage Analyst

Title: Customer Coverage Analyst

Location: Remote, IL, US, N/A

About Grainger:

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We’re looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

Own and execute on coverage operations standard intake forms, reporting requests, and account move processing. Analyze data to improve the effectiveness of coverage operations team core processes. Provide analytical support to coverage operations team members to enable efficient partnership with key business partners.

This role may be remote or located in Lake Forest, IL.

You Will:

• Design data sets, run monthly data to support the functionally aligned coverage team.
• Work cross functionally with other data driven departments to improve processes and data quality.
• Prepare various deliverables and ad hoc requests for business partners.
• Work with large customer data sets to synthesize meaningful business insights identifying patterns, trends and translating those into actionable insights.
• Process monthly account moves.
• Consolidate large amounts of data that can be visually represented to address a business problem.
• Be a contributor to the continuous improvement process associated to customer data and coverage core processes.

This position reports to Manager, Customer Coverage

You Have:

• 2-5 years of analytics, reporting or similar field is required
• Strong strategic/innovative thinker grounded in analytics
• Solid coding skills and proficient with at least one programming language (Python, R etc.)
• Database management including advanced computer skills in Excel, Access, PowerPoint; experience with Power BI, SPSS, SQL, VBA or Snowflake
• Strong information analysis and problem solving ability.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members’ individual needs. Check out some of the rewards available to you at Grainger.

• Benefits starting on day one, including medical, dental vision and life insurance
• 6% 401(k) company contribution each pay period with no personal contribution required
• Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.