Job Title: Customer Care Associate
Location: Remote, CA
Job Type: Part-Time
Salary: $20.00 – $23.00 per hour
Job ID: 1012
# of Openings: 1
Work from home 5 hours a day!!
The Customer Care Associate will be responsible for customer care calls to PG&E Medical Baseline customers to assess and educate regarding power outage preparedness and eligibility to receive a loaner back-up battery. CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate customers need to be prepared to endure the length of Public Safety Power Shutoff (PSPS) event. CCA’s will track progress and outcomes and report issues as raised.
Who is RHA?
For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.
Why it is easy to feel passionate about our work:
Our Vision – Connecting our clients to diverse populations
Our Mission – Working together to improve lives by delivering socially responsible solutions.
Our Values – PA2CT
Our Motto – Doing whatever it takes
Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce.
Employment is contingent upon passing all required clearances of the position, which may include but not limited to: criminal history, driving record, education and employment verification, and drug testing.