Title: Customer Booking Specialist
We are disrupting the trillion-dollar construction industry with technology, making it possible for almost any profession to operate remotely. Our company is the only startup combining the strengths of technology and remote work to solve the challenges of residential construction.
Unlike most other products and services, hiring a contractor for a home improvement project is very far from a 1-click experience today. Ergeon aims to empower skilled local contractors with human and technology-powered services to make home improvement easy. We take a full-stack approach to create a seamless experience for homeowners, and leverage technology to scale the front & back offices of contractors.
With the belief that everyone has a right to professional growth and respect regardless of their location, we proudly have staff (aka Ergeoneers) in over 40 of countries, with a great score and recommendation rating on Glassdoor. Come join us to make construction friendly and accessible!
Ergeon: [er – g- eon]
Erg = unit of work or energy
Eon = billion years
Ergeon is founded by CS Ph.D. serial entrepreneurs Jiayue (Jenny) He and Odysseas Tstatalos. They picked this name to symbolize their joint passion for using tech to revolutionize work.
The ideal candidate will have a passion for customer service, great communication skills, and a drive to meet quotas. As a Customer Bookings Specialist, you will serve as a brand ambassador and build relationships with clients to find the best possible solutions for their construction needs. You will be responsible for managing up to 450 individual customers per month and providing exceptional customer service while exceeding client expectations.
Nice to have
Good Laptop setup with Chrome browser
Stable high-speed internet connection
Monthly salary $865 USD
Competitive compensation: We invest in people! We are constantly doing worldwide market research in order to offer globally competitive salaries. And we are well funded by VCs.
All-Remote since the beginning: We have a diverse team spread across 40+ countries. We stay connected through the best remote work practices such as flexible work hours, team events, remote happy hours, and by sharing our love of food!
Tech, Wellness & Learning fund: You can have a $400USD bonus per year for software and hardware tools, workplace improvements, fitness-related spending (includes things like yoga classes, Fitbit tracker, new running shoes, gym membership. . .), and books, courses, training, or even attending conferences.
Stock options: All staff is eligible after 6 months of full-time work.
Birthday Paid day off: You can take the exact day, or Friday before if it is on a weekend!
Flexible Paid time off: You can take 12 days after working 6 months, PLUS 2 extra days per year for a maximum of 20 days.
Free Headset Benefit: You can get a noise-canceling headset since your first day working full-time.
Equipment: Laptop replacement after 1 year of full-time work. And every 3 years after that.
Co-Working Fund: Meet in groups of 3+ Ergeon friends and get reimbursed up to USD $20 for coffee, co-working, etc (once per quarter).
Language Classes: here at Ergeon you will have the opportunity to learn or improve a language!
We believe everyone has a right to professional growth and respect, no matter their location.
Ergeon’s workforce is given meaningful opportunities and is supported by a kind and diverse community.
Our global staff (Ergeoneers) have access to career growth, amazing work culture, and great benefits.