Coordinator, Volunteer Programs Support

Coordinator, Volunteer Programs Support

Habitat for Humanity International (HFHI) is seeking to hire a selfmotivated professional to fill the role of Volunteer Programs Support Coordinator. Reporting to the Associate Director Global Volunteer Engagement, the Volunteer Programs Support Coordinator will provide operational, coordination and logistical support for a range of current and future volunteer programs, focusing on training and learning efforts. This role is also expected to provide support to the Volunteering Training and Learning Manager in executing key tasks to advance critical goals to maximize the preparation and engagement of volunteers as the work related to volunteer training and learning expands to cover all types of Habitat volunteers beyond Global Village volunteers in future. The Volunteer Programs Support Coordinator will oversee provision of programrelated support to volunteer groups that Habitat engages; coordinate volunteer onboarding and training registrations; monitor and implement program policies and procedures; coordinate volunteerrelated communications; coordinate postprogram evaluations, feedback and followup; and maintain accurate records in HFHI’s volunteer management database.

This position may be based remotely within the US and requires 10% travel.

RESPONSIBILITIES

Foundational/Overarching Function
Provide USbased Habitat volunteers (and beyond when needed) with excellent support, ensuring that their interactions with Habitat are smooth, timely and wellmanaged and that volunteers are kept informed and are able to access the training and other support they may require at various stages of their journey with Habitat.

Volunteer Support Function

• Provide timely and professional support to volunteers ensuring accurate team tracking and reporting including management of representative mailbox.
• Manage the processing and event registration of responsible volunteer programs, including Habitat and Thrivent Worldwide and Global Village, as well as applications from the Europe and the Middle East region.
• Ensure accurate and timely communications with volunteers engaging in programs under this role’s oversight; respond timely and accurately to inquiries and requests; effectively followup with screening, matching, placement, or training; and coordinate programrelated external communications to volunteers and other stakeholders.
• Maintain accurate event and participant records in the volunteer management database.
• Support program evaluation monitoring and feedback followup.

Product and Process Development Function

• Work on strategic projects as assigned to improve and develop new products, services, and processes related to volunteer program management.
• Propose improvements and follow through with new ways of working and products in relation to volunteer program support.

Volunteer Learning and Training Support Function

• Support in coordinating volunteer learnings and trainings and keep records of training registration and completion.
• Support in content creation for learning resources and training facilitation for delivery to Habitat volunteer audiences.

REQUIREMENTS

• 5+ years of experience in a program support and/or customer service related role.
• 2+ years of experience in a nonprofit setting.
• Previous program or project management experience.
• Proficiency with Microsoft Office, particularly Excel.
• Strong customer relationship management skills.
• Excellent communication skills (written and oral).
• Strong problemsolving skills, and ability to multitask.
• Motivated and detailoriented selfstarter who can initiate projects and identify and implement process improvements.

Active support of HFHI values and commitments:

• Humility We are part of something bigger than ourselves.
• Courage We do what’s right, even when it is difficult or unpopular.
• Accountability We take personal responsibility for Habitat’s mission.
• Safeguarding HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

PREFERRED

Experience working with multicultural teams and in crosscultural settings.
Experience working with volunteers.

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.

For work locations in the US, the salary range for this position is between $16.88-$25.29 per hour. The target hiring range for this position is $17.9-2$20.03 per hour.

Location:

Remote within the US

Job Type:

Fulltime Hourly

Employment Type:

US Employment

Job Function:

Administrative, Operations, US Affiliate

Travel:

10%

About Habitat for Humanity

Habitat for Humanity, founded in 1976, is a global, Christianbased nonprofit organization that grew out of an intentionally multiracial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and selfreliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races, ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socioeconomic statuses, thinking and communication styles to work with us.

We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.