Content Designer

Content Designer

Remote – US

Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, whether working remotely or from one of our offices. We are building a team that has experience from top tech, retail and payments platforms in the world.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

Opportunity Size

Retail disruption is one of the largest opportunities in the startup space today. Livestream shopping is taking off around the world a $300B GMV market in China that’s grown 100% YoY. Whatnot is bringing it to the world through a community-first approach, starting in the U.S. where retail is a $5T market opportunity!

Role

We are seeking a versatile and talented individual to join our design team as a Content Designer. In this role, you will play a crucial role in shaping the user experience by creating clear, concise, and engaging content across various digital platforms. You will collaborate closely with designers, product managers, and developers to ensure that the user interface and overall user experience align with the brand’s voice and objectives. Your responsibilities will include crafting user-centric copy, developing content strategies, and ensuring consistency across all touchpoints. The ideal candidate is a skilled storyteller with a deep understanding of user psychology and an ability to translate complex concepts into simple, accessible language. This person will:

• Collaborate with cross-functional teams, including designers, product managers, and developers, to shape and enhance the user experience by creating effective, user-centric content.
• Write clear, concise, and engaging copy for user interfaces, onboarding flows, error messages, tooltips, notifications, and other interactive elements to guide users through their journey.
• Develop and maintain a consistent brand voice and tone throughout all user interactions, ensuring alignment with the brand’s values and objectives.
• Work closely with designers to ensure the integration of content and design elements, ensuring a cohesive and intuitive user experience.
• Collaborate with product managers and developers to understand product features, functionalities, and specifications and translate them into clear and accessible language for users.
• Create and maintain content guidelines, style guides, and other documentation to ensure consistency across all platforms and touchpoints.
• Conduct regular audits and reviews of existing content to identify areas for improvement and optimize the user experience.
• Collaborate with marketing teams to develop and execute content strategies that support marketing objectives and enhance user engagement.
• Review and analyze user feedback and metrics to identify opportunities for content improvement and iterate on content strategies accordingly.

You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Content Designer you should have 4+ years of experience, plus:

• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction (HCI), or a related field.
• Proven experience as a UX Writer, Content Designer, Copywriter, or in a similar role, with a strong portfolio showcasing UX writing and content design samples.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and a solid understanding of grammar, style, and tone.
• Strong understanding of user-centered design principles and the ability to empathize with and advocate for users.
• Familiarity with user experience design processes, methodologies, and tools.
• Experience collaborating with designers, product managers, and developers to shape the user experience.
• Ability to work in a fast-paced, deadline-driven environment while managing multiple projects and priorities.
• Excellent communication and interpersonal skills, with the ability to effectively present and articulate content decisions.
• Strong problem-solving skills and the ability to think critically and strategically.

Benefits

• • Competitive base salary and stock options
  • Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
    • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
    • Dental and Vision sponsored 100% by Whatnot for employees and dependents
  • Work From Home Support
    • Laptop provided by Whatnot and home office setup allowance
    • $450 work-from-anywhere quarterly allowance for cell phone and internet
  • Care benefits
    • $1,350 quarterly allowance on food
    • $1,500 quarterly allowance for wellness
    • 16 weeks Paid Parental Leave and gradual return to work
    • $5,000 annual allowance towards Childcare
    • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
  • Professional Development
    • $2,000 annual benefit to invest in your professional development
  • 401k offering for Traditional and Roth accounts provided by Betterment
    • Employer matching contributions of 100% of up to 4% of contributions on base salary

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.