Collections Support 2

Collections Support 2

US – Remote

Full time

R12367

General Purpose:

Contact past due customers to understand the customer’s circumstances, negotiate payment arrangements, assess risk and provide service.

Responsible for analyzing funded credit risk through the general maintenance of existing customers.
Essential Duties and Responsibilities:

• 1. Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances. Engages in on-going education with customers on terms and conditions, alternative payment methods. Manages and avoids creating conflict when interacting with customers. Ability to manage multiple portfolios. Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention. Manage delinquencies from rolling to the next level. % Time: 40
• 2. Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. Demonstrates the ability to apply consistency in work processes. Proficient use of multiple systems and collections tools to be able to reach the right party contact. Appropriate documentation of accounts and follow-up. % Time: 35
• 3. Self motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment. Competitive, persistent & assertive. Participates in associate education and development through company training programs and pursuit of industry information. % Time: 20
• Performs additional duties and participates in special projects as required. % Time: 5

These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
FACTOR DESCRIPTIONS
Knowledge, Skills & Abilities

• Working knowledge of FDCPA and any other applicable Federal laws
• Bachelor’s Degree preferred: equivalent work experience in lieu of degree (1-2 years in related field)
• Basic accounting knowledge
• Effective oral and written communication skills
• Analytical skills
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Ability to maintain confidentiality of customer and company information
• Organized/Time Management ability
• Working knowledge of Excel/Access
• Ability to be productive while maintaining quality
• Results Oriented
• Self-motivated
• Basic Skip Tracing knowledge

Must pass a successful background investigation

Complexity and Creativity

Must review account information and ask appropriate questions regarding the customer’s financial situation. Utilizes the account history and other available information sources to assess the customer’s situation, offer solutions, and determine risk.

Daily decisions will include: establishing appropriate payment plans with customers and setting appropriate follow-up, allowing or not allowing account reactivation, determination of the necessity of a credit line increase/decrease for a customer, alternate payment options, escalating account, etc.
Supervisory Responsibilities

This position does not have direct supervisory responsibilities. May provide routine information and support to less experienced staff.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package.

Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $16.00 – $21.00