Collections Specialist

EquipmentShare is Hiring a Collections Specialist

Full Time

EquipmentShare is searching for a Collections Specialist to serve our team based out of the Denver, CO office, working remotely.

Primary Responsibilities

• Possess strong customer focus with the ability to have detailed conversations with our customers
• Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
• Very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged with our customers
• Possess excellent negotiation and decision making skills; in addition to strong communication skill
• Treat customers with respect and responds with empathy
• Demonstrate sensitivity and compassion in difficult situations
• Demonstrate personal excellence including punctuality, integrity and accountability
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement
• Handle a high volume of outgoing calls to assigned delinquent customers
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
• Communicate and follow up effectively with both customers and branch personnel on a timely basis
• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Effectively communicate with customers and co-workers both verbally and written
• Meet portfolio, departmental and company goals

Why We’re a Better Place to Work

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.

Skills & Qualifications

• 2+ years experience in credit/collections or closely related role (required)
• Experience working in the construction equipment rental industry preferred
• Knowledge of construction liens preferred
• Strong foundation in spreadsheets, Excel and Google Sheets
• Strong verbal and written communication; ability to communicate with Finance team
• Ability to function as a team player