Collections Associate

Collections Associate-Remote

Department:I-Accounting

Location:

Consumer Safety Technology (CST) and our family of brands have helped millions of individuals to live and drive responsibly. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We are the largest provider of Ignition Interlock Devices (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often daunting DUI process.

We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.

Job Summary:

The Recovery Associate is responsible for following up with past-due customers to collect monies due and offer solutions that will bring their accounts up-to-date or back into compliance.

Duties & Responsibilities:

1. Make outbound calls to customers who have passed their required servicing date.
2. Ability to analyze account data and negotiate settlements and/or payment plans, when applicable.
3. Utilize judgement to identify options, weigh variables & make critical decisions, in the best interest of the company.
4. Ability to skip trace, review & resolve account and customer service issues.
5. Complete additional duties/projects, as assigned. 6. All other duties as assigned.

Job Requirements:

1. 2+ years of experience in a Customer Service, Collections or Sales environment.
2. 1+ year of direct-to-consumer Collections experience strongly preferred.
3. Excellent written & verbal customer service skills.
4. Strong problem-solving & critical thinking skills.
5. Strong organizational & analytical skills.
6. Ability to multi-task in a fast-paced, call center environment.
7. Experience working in a high volume environment.

Why work for us?

Check out this list of just a few of the many good reasons why..

• Position pays $16/hr + Incentive
• Our Mission is to help people live and drive responsibly. Last year our product stopped 243,000 illicit startup attempts by people who were too intoxicated to drive.
• CST won the 2022 Top Workplace Award locally and nationallyand 2023 Best Place for Working Parents Award
• We are the nation’s largest interlock provider
• Growth Oriented- 7 years of over 10%+ growth annually. Doubled in size over the past 2-3 years
• Full-time/40 hours guaranteed weekly
• Benefits include Paid Time Off, 401(k) & Health/Life/Vision/Dental insurance
• Ongoing Professional Training online via Litmos

Equal Opportunity Employer

It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information