Title: Client Support Specialist (Wellness Coordinator)
Location: Denver, CO or Remote
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind’s individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.
How you’ll make an impact
SonderMind is hiring a Client Support Specialist (known as Wellness Coordinators), who are tasked with building rapport with our clients and providers in order to provide a world-class customer experience through researching billing and claims, answering questions from our providers, setting expectations related to the SonderMind experience, provide basic technical support for use of SonderMind platform, and are sometimes required to assist clients experiencing emotional distress.
Wellness Coordinators use customer service and time management skills to complete all tasks in a timely manner and are held accountable to individual metrics. This role receives high call volumes and will include taking inbound calls, making outbound calls, and also responding to emails and chats. Successful candidates will have call center experience with a healthcare focus, and ability to communicate effectively with our provider group.
What you will do
Success looks like
Preferred Education/ Experience
What we value
The anticipated salary range for this role is $21.64 per hour.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:
Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor).