Client Representative – Lead

Location: Worldwide – Remote

Client Representative – Lead

Start a career in tech: Join the team that’s supporting the latest cutting-edge tech-enabled executive support service.

Website | Video Demo | Core Values

The Business Context

Everest is a cutting-edge tech-enabled executive support service that seamlessly blends technology with human expertise. Our mission is to empower individuals and organisations to reach their maximum potential, freeing up valuable time by automating and streamlining their everyday tasks. With our innovative approach, Everest is an innovative AI-driven Executive Assistant (EA) startup that is transforming the traditional landscape of executive support. At Everest, we believe in empowering leaders by redefining the executive support function through cutting-edge technology and a commitment to unparalleled service. Join us on our journey to shape the future of AI-driven executive assistance!

Position Overview:

As a Client Experience Manager at Everest, you play a pivotal role in our dynamic and fast-paced startup environment. This unique opportunity is not just about managing client relationships, but about embodying a multifaceted role that blends client management, business leadership, and mentorship to shape the future of executive support services. Resolve and operate on client tasks when needed.

Key Responsibilities:

Client Manager:

• Guardian of Client Satisfaction: Devote yourself to understanding and fulfilling the needs of multiple clients, ensuring their expectations are not only met but exceeded. Act as the custodian of client satisfaction, building and nurturing long-lasting relationships.

Business & People Leadership:

• Strategic Business Acumen: Possess a profound understanding of the business landscape. Skillfully navigate challenges and opportunities, steering your team towards excellence and achieving strategic objectives with finesse.
• People Leadership: Lead by example and foster a collaborative and high-performance team culture. Address challenges with a people-centric approach, empowering your team to overcome obstacles and achieve collective success.

Expert EA & Mentor:

• Executive Assistant Proficiency: Leverage your expertise in Executive Assistant roles to contribute to the seamless operations of our AI-driven platform. Ensure that executive support services are delivered with precision and excellence.
• Mentorship: Collaborate as a team player, offering mentorship to new assistants. Empower them to work intelligently with new groundbreaking AI tools, providing guidance that enhances their skills and fosters an environment of continuous improvement.

Qualifications:

• Executive Assistant Experience: 3+ years of experience in Executive Assistant (EA), Virtual Assistant (VA), or Personal Assistant (PA) roles with a preference for experience in senior or complex roles, showcasing proficiency and a deep understanding of the executive support function.
• Remote Work Experience: At least 3+ years of remote working experience, demonstrating proficiency in remote communication and collaboration.
• Leadership Skills: Adept at leading and motivating teams, fostering a collaborative and high-performance culture over 3+ years of experience.
• Confidentiality: Ability to handle confidential information with discretion and integrity.
• Technical Skills: Fluency in project management and communication tools (e.g., Front, ClickUp, Slack, Asana). Quick learner in new software and systems.
• Client-Centric Mindset: A passion for delivering exceptional client experiences and a commitment to exceeding expectations.
• Business Acumen: Profound understanding of the business landscape, with the ability to navigate challenges and drive strategic initiatives.
• Native or Fluency in English: Superior verbal, written, and interpersonal communication skills in English is a requirement, including the ability to communicate effectively across different cultures and time zones.
• Availability: Flexibility in availability, including occasional off-hours to accommodate different time zones or urgent needs, which mandates strong time management and prioritizations skills.

Preferred Qualifications:

• Diverse Assistant Experience: Strong preference for candidates with diverse assistant experience, including in high-level executive support, project management, and team coordination.
• Travel management and project management experience especially preferred.
• Start-Up Experience: Preferred experience within a startup or similar environment that demonstrates the ability to function in environments with a certain degree of ambiguity.

What We Offer:

• Impactful Work: Be part of a startup where your contributions directly influence the success of the company and the clients we serve, including CEOs
• Career Development: Work with world-class executives and gain valuable insights into their journeys, contributing to your professional growth.
• Innovative Environment: Join a team that is at the forefront of reshaping executive support services using cutting-edge AI technology.
• Rewarding Culture: Enjoy a positive and rewarding work culture that recognises and celebrates individual and team achievements.

If you’re ready to redefine executive support, be a key player in a high-growth startup, and embody the attributes of a Client Experience Lead, we invite you to apply and embark on this exciting journey with Everest!

Compensation

Fixed Rate: $2,000 per month
Expected work hours: 40 hrs/week

Life & Career
Ideally, you are available between EST or PST time zones. The work is steady, the hours are flexible, the work is enjoyable, and leaves room for advancement into more senior roles and project management roles on the team as the project expands. We’re keen to share more in interviews.