Client Relations Associate

Title: Client Relations Associate – Temporary

Location: Remote US

About eScribers

Established in 2005 by court reporting professionals, eScribers has grown to become the leader in reporting and transcription services for courts and government agencies across the US and UK & Ireland.

Our company is private equity backed and growing rapidly worldwide, leading the court reporting market in technology innovations and client services. With customers across the US, UK & Ireland, we currently hold offices in Phoenix, Virginia, Maryland, London, Dublin and Israel.

At eScribers we value professionalism, innovative thinking, and collaboration and this is what guides us in all aspects of our day-to-day operations.

Come be a part of our growth by joining our outstanding team of professionals!

Job Brief

The Client Relations Associate is responsible for accurately and efficiently coordinating the flow of work from inception to completion, meeting numerous client deadlines, while maintaining the security and confidentiality of all recordings, transcripts, and other paperwork and property. This position requires a high level of accuracy, remarkable customer services skills, extraordinary verbal and written communication skills, honesty, a strong attention to detail and the ability to organize and prioritize daily tasks with minimal to moderate supervision by management.

We offer our talents a benefit package that includes medical, dental, vision, life insurance, and PTO. We will make sure you get the best on-the-job training, and the offered annual salary range is $40,000 – $46,000 (based on experience).

The position is a temporary, full-time, fully remote position. The period the position will be available is a 90-day period, starting in early/mid-Dec 2023 till early/mid-March of 2024. If you live in the Phoenix, AZ area, you do have the option of working in our local office. Will consider east coast, central, mountain and pacific time zone hours.

As a Client Relations Associate you will:

• Communicate with customers, including courts, agencies, law firms and pro se clients by phone and by email to advise them of the ordering procedures and advise them throughout the entire process of the order.
• Providing price quotes to new and existing customers.
• Process deposits at the start of the orders and process balances upon completion of the orders.
• Coordinate with Court and Agency staffs daily for audio requests, questions, or to provide general customer support.
• Set up, download/upload audio and prep jobs into our workflow system and coordinate start of the order with the transcription department.
• Maintaining a positive, supportive attitude in answering multiple phone calls and multiple emails daily.
• Coordinate with our accounts payable team to help ensure payment of invoices.
• Provide administrative support.

Requirements:

We are looking for an energetic, detail oriented, organized, self-starting professional with the following:

• Have a high school diploma or equivalent.
• Be a highly organized individual with excellent verbal and written communication skills.
• Ability to multi-task and work on multiple project deadlines simultaneously.
• Be detail oriented.
• Be an independent and intelligent individual who is a fast learner.
• Be an individual that possesses intermediate computer skills with a familiarity with Microsoft Word, Outlook, databases, and accounting software.
• Be adaptable to change and make client service a priority.
• Knowledge of legal or courtroom terminology helpful.
• Able to work 9:00am to 5:30pm, with some flexibility, to accommodate customer phone calls and email inquiries.