Client Experience Sr. Data Analyst

Title: Temporary Client Experience Sr. Data Analyst

Location: Seattle United States

Job Description:

Davis Wright Tremaine LLP is looking for a Temporary Client Experience Sr. Data Analyst to join our team in our Seattle office.

This is a temporary position lasting six months, with potential to convert to a full-time opportunity for the right candidate. This position offers the flexibility to be fully remote while working within reasonable commuting distance from our Seattle office.

The Client Experience (CX) Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. This position is responsible for the design, development, and delivery of client-driven, internal, and specialty reports, as requested, to provide high level support for client project teams including attorneys and law firm management. Other tasks include reporting on matter volume and financials, implementing technology tools, creating and maintaining knowledge management resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will:

• Understand basic law firm economics and pricing, including profitability metrics, timekeeper rates, and matter types (e.g., alternative fee arrangements)
• Support the legal project managers and client teams in identifying inefficiencies and opportunities to optimize cost management and financial performance
• Track and manage issues, reporting demands, and other problems presented to the CX Team and collaborate with project leads to produce sustainable solutions
• Collaborate with data engineers and visualization specialists to generate reports on a regular basis, including analytics relating to billed hours, financial performance, and budget tracking
• Develop clear and compelling insights from various data and deliver those insights to multiple stakeholders with compelling arguments and professionalism
• Assist in the development, preparation and production of complex reporting required by clients and attorneys, including on individual matters and portfolios of client work
• Work with CX Team leaders to scope and deliver strategic road mapping for improved analytics and insight offerings to stakeholders and clients
• Produce recurring internal and external financial reports using a variety of platforms
• Produce specialty, ad hoc reports as requested by internal stakeholders and CX clients
• Other duties as assigned

Join us if you have:

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with 11 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

Additional benefits include:

• First Stop Health Telemedicine: Speak with a licensed physician or mental health counselor 24/7, consultations covered by the firm
• TELUS Health Employee Assistance Program: Receive support with mental, financial, physical, and emotional wellbeing
• Voluntary Pet Insurance
• Milk Stork: Virtual lactation consulting, breast milk shipping and nutritional testing covered by the firm
• Wellness Benefits:
  • Peloton App
  • Headspace App

Washington State

The hourly range for this position in Washington is $48.72 to $52.82. Actual pay will be adjusted based on the candidate’s education, training, experience and other job-related factors permitted by law. Paid sick leave is accrued on a biweekly basis at a rate of 1 hour per 30 hours worked. Temporary employees working at least 30 hours per week may be eligible for health insurance with an optional HSA, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, Healthcare and Dependent Care Flexible Spending Accounts, sick time, and an employee assistance program.

Diversity, equity, and inclusion are part of the fabric of Davis Wright Tremaine – central to who we are and what we do. Our vision is to foster a culture where all talented individuals – including those who are from traditionally underrepresented communities in the legal profession – can have, and can see, a path to success. We embed DEI throughout our law firm with our four-pillar framework: Community, Growth, Education, and Engagement. We invite you to learn more about our commitment to DEI at https://www.dwt.com/about/diversity-equity-and-inclusion.
Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.

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Application Instructions

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Seattle, WA

Job Status: Contract/Temporary