Claims Specialist I, II – Material Damage

Claims Specialist I/II, Virtual

Material Damage ($2000 Sign-on Bonus)

  • United States – Remote
  • Full time
  • 82842

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

A $2000 SIGN-ON BONUS will be given to all external candidates hired into this role.

This is a remote adjuster role. Ideal candidates will have prior material damage (auto) claims experience.

Nationwide pays based on a geographic-specific salary structure. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The role may also be eligible for either short-term or long-term incentive plans based on business and/or position-specific results. Newly hired full-time associates receive a minimum of 18 days paid time off each full calendar year, pro-rated quarterly based on hire date. Newly hired full-time associates at higher job levels may receive additional paid time off. You will also receive 8 hours of Lifetime paid time off and 8 hours of Unity Day paid time off. The range for this role is listed below.

  • In Washington, the salary range for Claims Specialist I, Virtual – Material Damage is $42,315 to $80,400.
  • In Washington, the salary range for Claims Specialist II, Virtual – Material Damage is $52,000 to $103,000.

Job Description Summary

Do you have the ability to communicate compassionately and effectively to resolve insurance claims? If so, and if you’d thrive in a fast-paced environment where your professional growth and development is both encouraged and supported, we want to know more about you!

As a Virtual Material Damage Claims Specialist II, you will be responsible for completing quality estimates of damaged vehicles and you’ll handle claims of varying complexity and volume. You’ll also be responsible for providing our internal and external customers with extraordinary care to best resolve assigned claims.

Job Description

Key Responsibilities:

  • Investigates, evaluates, negotiates and resolves automobile material damage claims involving damage to drivable and non-drivable, total loss, and/or specialty vehicles. Handles claims of varying complexity and volume within assigned priority limits, consistent with company policy and legal requirements.
  • Evaluates vehicle repair costs, parts costs, etc. to determine whether specific damage is related to an accident.
  • Writes quality material damage estimates and supplements including cost of parts, materials and labor necessary, primarily using photos, multiple software systems and claims best practices.
  • Utilizes multiple software systems and claims best practices to assess images and negotiate with auto repair facilities, Independent Adjusters, claimants and policyholders.
  • Responds to written and telephone inquiries including status reports.
  • Evaluates claims for potential fraud or subrogation.
  • May assist with training, onboarding and mentoring of new hires.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Manager or Supervisor. Individual contributor role.

Typical Skills and Experiences:


  • Undergraduate degree or equivalent experience preferred.


  • State licensing where required. Successful completion of required/applicable claims certification training/classes. Participation in technical insurance or industry coursework preferred (CPCU, ICAR, ASE)


  • Three to five years of successful experience in customer service and/or claims handling required. Material/physical damage experience preferred. Related repair industry experience a plus.

Knowledge, Abilities and Skills: Demonstrated knowledge of customer service principles. Demonstrated knowledge of claims handling and claims best practices. Experience with material/physical damage repair processes, vendor management, customer service techniques, and all related claims systems. Demonstrated knowledge and adherence to best claims practices. Proven ability to meet customer needs and provide exemplary service by advising customers of the claims process and ensuring a positive customer experience. Knowledge of insurance contracts and the legal aspects of court procedures affecting legal liability for all lines of insurance. Knowledge of claims systems. Experienced analytical skills necessary to make decisions and reach resolution in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Proven ability to establish repair requirements and cost estimates for extensive losses and serves as a subject matter specialist on respective claims projects. Proven organizational skills to effectively prioritize increased and more sophisticated workloads. Demonstrates strong but flexible standards and can resourcefully operate to efficiently balance the conflicting demands of the position. Excellent written and verbal communication skills necessary to effectively communicate and/or collaborate with policyholders, claimants’ attorneys, agents, and general public. Demonstrated leadership capabilities to effectively train, coach, and mentor less experienced associates. Ability to operate a personal computer and related software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Office environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls; must use a telephone headset. Non-standard hours possible. Flexibility of schedule is desired. Overtime as required (non-exempt). Must be available to work catastrophes (CAT) which may include working extended periods of time including holidays and weekends over the phone or in office environment. Field CAT duty is not required for this role.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.


  • We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.