Childcare Coordinator
Childcare Coordinators (CC’s) are a critical piece of the Marketplace in that they are the first person a parent will communicate to from WeeCare. As part of the Parent Sales Team, Childcare Coordinators uphold our WeeCare core values in everything that they do. CC’s assist parents along their journey to find the best childcare for their unique needs by following a specific process designed to match, tour, and enroll the family to the best option in their area. During this process, our CC’s are not only working alongside their assigned families to help them find care, but also bubbling up feedback and learnings to the WeeCare team about how the parent experience is going.
Responsible for:
Calls & Messages
Sales Pipeline
Attending Meetings
Metrics Owned:
Since we are a startup company, every Quarter may have different targets we are aiming for. This role requires someone who is flexible and willing to get on board with shifting priorities and goals. For example, in one Quarter, we may focus on increasing our number of enrollments from X → Y, while in the next Quarter, we may focus on strategies for reducing churn.
Ultimately, Childcare Coordinators are responsible for hitting monthly individual enrollment goals. Expectations for new hires is that after their initial onboarding training, they will be set up for success to achieve 5 enrollments within 30 days. Moving forward, individual goals may be adjusted depending on what is needed as a total from the team.
Job Title: Marketplace Childcare Coordinator
Location: Remote
Classification: Full-time
Department: Marketplace
Reporting to: Markeplace Demand Operations Manager
Estimated Start Date: September 2023