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Catastrophe Claims Service Specialist

Catastrophe Claims Service Specialist (Band 2)

Date Opened: Feb 21, 2023

Location: Remote, Remote, US

Company: Allstate Insurance Company

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

A day in the life of a Catastrophe Property Claim Service Specialist:

  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
  • Handles property claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents send to other offices etc.
  • Retrieves, prints, faxes, or mails supporting documentation to vendors or others as directed
  • Provides back up for any support functions in the office
  • Investigate prior losses and other information on file and orders reports as needed at the directions of adjusters and management
  • Receives, screens and routes incoming telephone calls and other electronic correspondence
  • Contacts or receives contact from customers or other claims related third parties to obtain and/or provide necessary file inform to comply with quality and process standards
  • Generates and sends appropriate forms to insure. Claimant for completion
  • Processes claims payments
  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
  • Assists adjusters with more complex claim handling, analyze documentation and settle straight forward and routine claims quickly and efficiently

When will I work?

  • Monday – Friday, 8:00am-4:30pm

What’s in it for you:

  • Internet reimbursement
  • Generous paid time off (PTO)
  • Tuition reimbursement
  • Cafeteria style health insurance plan- starts day one
  • 401K match and pension plan
  • Volunteer opportunities + matching donations
  • Visit AllstateGoodLife.com to learn more

You’re a great match for this role if you have:

  • A High School Diploma/GED or equivalent
  • 2+ years of customer service and/or professional work environment
  • Construction knowledge a plus
  • Insurance background especially desirable
  • Good organization skills with timely follow up skills
  • Good oral and written communications skills
  • Knowledge for Excel and Word
  • The ability to perform routine tasks of basic complexity under general supervision
  • The ability to be a self -starter and work independently
  • Prior Military are encouraged to apply
  • This position is not available to California, Alaska or Hawaii residents

Internal Candidates

Employees who have been in their current role for at least one year will receive screening preference.

Compensation offered for this role is $17.02/hour – $20.10/hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.