Call Center Operations Manager

Mass Markets - JobID: 22646 [Call Center Supervisor] As a Call Center Operations Manager at Mass Markets, you'll: Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives; Coach and develop reports on customer service processes and best practices; Direct workforce management activities and set performance goals and objectives accordingly; Provide team motivation and development to maximize sales opportunities; Provide regular feedback to supervisors regarding performance wins and areas of opportunity...Hiring Immediately >>