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Call Center Customer Service Supervisor

Mass Markets - JobID: 22577 [CSM / Customer Service Supervisor] As a Customer Service Supervisor at Mass Markets, you'll: Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling; Be responsible for coaching and developing reports on customer service processes and best practices; Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously; Provide team motivation and development to maximize sales opportunities...Hiring Immediately >>