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Business Operations Lead

Title: Business Operations Lead (Remote)

Location: US

Category: Operations

JobDescription:

GiveCampus is the world’s leading fundraising platform for non-profit educational institutions. Trusted by 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. We received a seed investment from Y Combinator in 2015 and have pursued a strategy of’Sustainable Growth’ever since: achieving six consecutive years of profitability and positive cash-flow while more than quadrupling our revenue, our customer base, and our team. In 2022,we raised $50 millionto accelerate the next stage of our growth.

ThroughThe GiveCampus Social Mobility Initiative, we’ve donated $1 million in free fundraising support for programs that help low-income students, first-generation students, and underrepresented minorities. And in 2022 and 2023, we were named toY Combinator’s Top Companies listand theInc. 5000 listof America’s fastest-growing private companies.

While we operate at meaningful scale (we’ve facilitated more than $4 billion in charitable giving), we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee has a substantial impact on our trajectory, and we’re growing to help schools achieve even greater results.

Our purpose-driven team of 90+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We’re looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

GiveCampus is looking for a Business Operations Lead. Business Operations at GiveCampus is inspired by Claire Hughes Johnson’s take in Scaling People, where she describes it as a team staffed with folks who have a mix of consulting and entrepreneurial backgrounds, who thrive on new situations and on solving problems. This role reports to the Head of Business Operations.

Many job descriptions contain the phrase other duties as assigned. In Business Operations, that is your job description, with one important caveat: you play an important role in assigning, too. In other words, Business Operations team members solve challenging problems our company needs them to prioritize, and they also identify problems we should be solving, raise them, get buy-in, prioritize, take ownership, and partner across the company to solve them.

We expect the impact of you joining the team to be immediate and felt across the organization: as you succeed, team members will report that we execute better, we execute faster, we make better decisions, and we serve our partners (customers) better, all in pursuit of our vision.

Finally, you will work with our partners. We believe the only way you can identify the problems to solve is by talking to and listening to our users. You will do both, regularly, and use their insights to shape and prioritize our work.

Responsibilities will include:

  • Make things work better: Identify opportunities to improve the way we work and operate: become more efficient, effective, and scalable. This may include scoping out the vision for a new process or system, partnering with other teams to implement, and / or removing friction and inefficiency between departments throughout the company, etc.
  • Develop new ways of doing things: Plan, lead, and execute on strategic projects, determined in collaboration with Department and Company Leadership.
  • Validate the ROI is there: Confirm initiatives are having intended impact by seeking feedback, reviewing usage, and measuring results at defined points after projects are completed.
  • Communicate with GiveCampers: Identify and prioritize key communications vehicles and share our progress with the company, creating meaningful experiences for our people.

What we’re looking for:

  • 5+ years of SaaS experience in B2B or B2C companies, with experience ranging anywhere from 0 to 1 all the way to scaling larger organizations
  • Someone who gets it done. We will do whatever it takes to help our company and our partners succeed. As the adage goes, if you want to get something done, find the busiest person, and ask them to do it. We’re looking for you, get stuff done person.
  • A point of view on our industry: what does the future of fundraising look like? What role does GiveCampus play? And what do we need to do today to move the industry forward?
  • A passion for strategy, execution, and data. We will think big about the future. We will execute with rigor (tight plans, high expectations, and exceptional focus) with a focus on business outcomes. You are comfortable communicating with impact in front of leadership while simultaneously digging deep in Excel and BI platforms, interpreting financial data, and understanding nuances in our business model.
  • Someone who looks at a goal that seems impossible to achieve and by default asks their peers well, what would it take to double it?
  • The experiential learning pro. You know how to create amazing experiences for our people during in-person and virtual experiences.
  • Strong business acumen: communicate with impact across the organization, and translate complex OKRs / KPIs into meaningful tactics and areas of focus for our team; leverage your understanding of the macro environment, industry trends, and business performance and translate that into what does this mean for me?

We have only one quality that is non-negotiable: consistently bring energy, optimism, and enthusiasm to your work and our team.

Ready to apply?

Complete the application by clicking on the ‘Apply To Position’ button. Applications will remain open until we find the perfect person for this role.

Be sure to keep an eye on your spam and promotions boxes in case our emails end up there!

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don’t meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don’t want them to prevent us from meeting you.