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Business Analyst

Business Analyst/ Tech Writer – NBS



time type

Full time

job requisition id


Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Business Analyst guides the team in improving processes, products, services and software through data analysis. This position supports the team in gathering and documenting detailed requirements. The BA, along with the rest of the team, is responsible for quality.


1. Elicits details from stakeholders and team members to define detailed and thorough requirements.
2. Works with the engineering team to break requirements into smaller, workable units with clear acceptance criteria.
3. Develops and maintains detailed product documentation

4. Acts as an internal champion of our Product & Agile process, helping manage scope and facilitate development of Minimum Viable Product (MVP)

5. Act as a liaison between all internal stakeholders: conveying feature needs and progress utilizing our Product Development Process.

6. Responds to change quickly, including changing, adding or improving tasks.
7.. Provides a positive and solution-oriented approach with team members and stakeholders.

8. Responsive to the needs of engineering teams during development and testing cycles to maximize and maintain momentum.

1. Bachelor’s degree or equivalent experience.

1. 2+ years of experience with NBS products or similar position at another company.

1. Analytical and detail-oriented.
2. Strong written and verbal communication.
3. Ability to handle multiple priorities and work under pressure.
4. Good time management skills to plan and organize own work.
5. Demonstrates respect, collaboration, and pride in ownership.
6. Ability to adapt to change.
7. Focus on continuous improvement and delivering value.

8. Collaborates creatively and intuitively

9. Interest in problem-solving and “big picture” thinking

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or:

Nelnet is a Drug Free and Tobacco Free Workplace