Blended Contact Center Agent (Inbound & Outbound)

Mass Markets - JobID: 35404 [Call Center Representative] As a Contact Center Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling ; Lead fact-finding discussions to determine the best options for the customer; Research systems to find missing information as applicable; Coordinate with other departments to resolve issues when needed; Accurately document and process customer claims in appropriate systems...Hiring Immediately >>