Billing Support Specialist

Title: Billing Support Specialist – Remote

Location: United States

(Remote Workforce)

Full time

ResMed has always applied the best of technology to improve people’s lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospitaland tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providerswith vital insight to deliver the care people need, right when they need it.

We’re also ensuring that our health solutions connect to other companies’ networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we’re developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Let’s talk about Responsibilities

• Answer billing and accounts receivable related questions regarding the use of MatrixCare Home Health, and Hospice (HH) solution in a friendly, effective, and efficient manner.
• Diagnose and resolve basic and complex customer billing and accounts receivable questions or problems over the telephone or through electronic communication.
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
• Document new issues, FAQs, and resolutions for a robust knowledge base.
• Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads.
• Track and document inbound support requests and ensure proper notation of customer problems and issues.
• Work closely with customers to ensure we are providing solutions that meet their needs.
• Stay abreast of current technology in products, design changes, and new product offered.

Let’s talk about Qualifications and Experience

• Bachelor’s degree in finance, business, healthcare technology or a relevant field strongly preferred.
• Home health or hospice billing and accounts receivable experience is required
• Must have strong Desktop and Internet skills.
• Must have demonstrated experience solving billing and accounts receivable problems on an innovative home health & hospice software product.
• Must have excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner.
• Home Health and/or Hospice billing and accounts receivable with MatrixCare is preferred.
• Equivalent combination of education and experience will be considered.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Base Pay Range for this position:

21.15 – 26.44 – 31.73 USD Hourly

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.