Billing and Collections Supervisor

Billing & Collections Supervisor

Remote

Management

Full Time

347599

OVERVIEW:

This position has primary responsibility for direct oversight and education of the Billing & Collections department staff.

Responsibilities include: direct supervision of financial services department staff to include coaching, counseling and evaluations; maintaining optimum financial operations; development and implementation of staff development programs; and working as an active member of the organization’s financial and management team.

This position is responsible and accountable for all aspects of patient service with regard to reimbursement issues. This includes, but is not limited to, oversight of collections, refunds, credit balances, denial management and cryo collections

HOURS: Monday – Friday 8am-5pm

ESSENTIAL RESPONSIBILITIES:

Communication

• Assists the Vice President Revenue Cycle Management, physician and team to resolve patient problems and needs by utilizing multidisciplinary team strategies.
• Works in cooperation with all financial teams and other departments to resolve problems and/or proactively develop a plan to resolve anticipated problems.
• Contributes to team effort by maintaining an excellent rapport and working relationship with reception/checkout desk and supporting front desk activity as needed; cooperating with other departments within the Center
• Communicates policy and procedure effectively to staff members.
• Prepare effective presentations for staff, supervisor & physician meeting etc.

Administration

• Oversees Staff within Department’s operations.
• Plans and organizes the responsibilities of assigned staff to increase efficiency and best utilize the staffs’ skills and abilities.
• Coaches, counsels and motivates staff to accomplish set goals.
• Ensures adequate staffing and that assigned staff are present and working.
• Performs and approves time keeping and payroll duties. Tracks leave requests to ensure proper documentation of employee’s time. Maintains calendar, recording staff leave dates to monitor for adequate coverage of teams and/or offices.
• Coordinates and facilitates the effective delivery of financial services within the assigned work area by regularly monitoring accounts receivable and program operations.
• Supervises and redirects assigned staff as needed to improve operational efficiencies and service delivery.
• Processes patient or program incidents within designated area and prepares necessary documentation.
• Evaluates employee performance at 90 days and annually utilizing approved formats and assists with establishing employees’ goals and coordinates staff orientation.
• Ensures training and orientation of new staff: and training existing staff on new or revised program policies and procedures. Plans for in-services/educational workshops.
• Hires staff for open positions in accordance with organizational policy and oversees and conducts individual supervision/counseling sessions for assigned staff and completes all necessary documentation.
• Writes and administers performance appraisal evaluations for assigned staff.
• Works with assigned staff to correct performance problems using US Fertility’ established system.
• Counsels and mentors staff as needed to improve employees’ skills and implements corrective action as needed to ensure adherence to expected standards
• Addresses and resolves day-to-day issues that pertain to the financial department.
• Understands and develops key measures of departmental operations and success and closely monitors these indicators to measure the level of service delivery
• Hires staff for open positions in accordance with organizational policy and oversees and coordinates staff orientation.
• Attends all required management and financial meetings.
• Reliability- reports to work on time, as scheduled, ready to work, on a consistent basis.

Financial Management

• Meets established departmental benchmark
• Ensures daily and monthly closes are performed timely and accurately
• Identifies and resolves billing, reimbursement & collection issues.
• Ensures compliance with internal controls by auditing and verifying records, reports, and practices.
• Prepares audit reports by collecting, analyzing, and summarizing information and trends
• Maintains operations by initiating, coordinating, and enforcing standards and procedures; studying existing and new credit and insurance information legislation; enforcing adherence to requirements; advising senior management on needed actions and/or change
• Achieves operations financial objectives by cooperating in operations budget preparation, scheduling expenditures for department; analyzing variances; initiating corrective actions.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Associate Degree in accounting or business. BS preferred.
• Minimum 5 years experience in medical billing & collections. Minimum 5 years experience as a supervisor.
• Ability to access, input, and retrieve information from a computer. Medical software program experience required. Excel required.
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
• Ability to communicate accurately and concisely.
• Ability to remain calm and poised under stress.
• Excellent interpersonal skills, ability to form professional relationships with multi-cultural patients and their families, physician, subordinate staff, and other supervisors.
• Willing and able to manage conflict.
• Ability to work well independently and demonstrate good judgment along with the ability to function as a member of a multi-disciplinary healthcare team.
• Well organized; ability to plan, supervise and motivate staff.
• Ability to manage Human Resource issues in a professional and productive manner.
• Knowledge of financial procedures, program operations, computer software, and equipment.

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

At USFertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values – Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

What We Offer

• Competitive pay + bonus
• Comprehensive training
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Tuition assistance
• Ability to make an impact in the communities we serve