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Billing and Collections Specialist

Billing and Collections Specialist

Job Description

Who We Are

Having surpassed $150M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, and compliance platform on the market. More than 40% of the Fortune 500, including 6 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, and compliance platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fourth year in a row as ranked by Deloitte!

Why This Role is Exciting

The Accounting Department is looking for a Billings and Collections Specialist to help our organization grow! Your main goal will be to help guarantee the company’s cash revenues. As a Billing and Collections Specialist, you will undertake a variety of financial and non-financial tasks, including setting up and invoicing clients, communicating and problem-solving to manage open balances, and processing incoming payments.

Key Responsibilities

  • Create and distribute invoices to customers in accordance with contract terms
  • Manage the status of accounts and balances and identify inconsistencies; manage cash applications and check the validity of debit accounts
  • Process credit memos and invoice adjustments
  • Update accounts receivable database with new accounts or customer details
  • Ensure all clients remain informed on their outstanding debts and deadlines
  • Provide solutions to client invoicing or collections issues
  • Identify delinquent accounts, manage the dunning process and initiate outreach efforts to encourage timely collection
  • Report on collection activity and accounts receivable status
  • Complete vendor setup forms and vendor portal/PO process set up
  • Work with the Sales and Success teams in an effort to collect past due receivables
  • Engage in sometimes difficult conversations while maintaining an always-professional and customer-first attitude
  • Develop and maintain process/training documentation for improving billing procedures
  • Participate in monthly Accounting Close activities as needed (AR reconciliations, Bad Debt Reserves)
  • Assist with general operational projects and issues as needed

Attributes for a Successful Candidate

  • 1-2 years of experience as a Billing Specialist or similar role
  • Proven written and interpersonal skills that come with a customer-facing role. Takes an active interest in increasing customer happiness and deepening customer relationships
  • Passion for numbers and financial data
  • Excellent knowledge of MS Office
  • Detail oriented with high standards to accuracy
  • Self-motivated, proactive, energetic team player

Nice to Have

  • Bachelor’s degree in Finance or Accounting
  • Experience in the SaaS Industry
  • Familiarity with NetSuite, Maxio/SaaSOptics, and Salesforce


  • Launch a career at one of the fastest-growing SaaS companies in North America!
  • Live your best life (LYBL)! $200/mo for anything that enhances your life
  • Remote and hybrid work options, plus lunch in the office
  • Comprehensive employee health coverage (all locations)
  • 401K with match (US) or pension with match (UK)
  • Competitive compensation & bonus program
  • Flexible Vacation (US exempt & CA) or 25 days (UK)
  • Time off for your birthday & volunteering
  • Unlimited access to LinkedIn Learning
  • Employee resource groups
  • Stock options
  • Opportunities for team and company-wide get togethers!

*perks may vary based on eligibility