Benefits & HR Operations Manager

Title: Benefits & HR Operations Manager

Location: Florida, United States


About Us:

Brave Health is helping solve the access to care problem for Medicaid patients who have to wait months and months to receive care and fall through the cracks easily. Nearly 1 in 4 people in the U.S. get their healthcare coverage through Medicaid, but nearly two thirds of psychiatrists don’t accept Medicaid. This gap has only grown larger over time, creating a clear opportunity for a model that delivers critical mental health care at scale. Brave is on a mission to expand access to high-quality, affordable behavioral health care through a fully virtual community mental health center model, with a differentiated approach to serving Medicaid beneficiaries. Brave began as a fee-for-service provider to create a presence in the market and gather data, but now, having garnered industry-leading outcomes and deep, differentiated relationships with managed care organizations, we are in the midst of an accelerating transition to value-based care as a primary reimbursement methodology.

If you are mission driven and enjoy the idea of working to build and grow a company full of people passionate about solving that issue, we are the place for you.

Brave Health is a fully virtual company with employees in many U.S. states. This is a full time, exempt position that works from home with Eastern time zone hours preferred.

What We’re Looking For:

We have an exciting opportunity for an experienced HR professional to drive benefits & HR operations initiatives with forward looking scale and efficiency planning while contributing to the growth and success of our organization. The Benefits & HR Operations Manager plays a critical role in driving the day-to-today benefits and HR Operations functions ensuring operations are running smoothly and response times meet or exceed SLAs. The role focuses on ensuring data accuracy in all systems and employee lifecycle changes, benefits, performance & leave administration all whilst ensuring a positive employee experience.

If you are passionate about Benefits & HR operations, employee lifecycle experience ensuring the human touch; and you absolutely love data and driving process improvement with a big picture on scalability, efficiency, all in a fast tempo, high growth, remote environment, then we want to talk to you about our Benefits & HR Operations Manager role.

Brave Health is a fully virtual company with employees in many U.S. states. This is a full time, exempt position that works from home with Eastern time zone hours preferred.

What You’ll Do:

Benefits, Leave & Performance Management Administration

  • Program management of all group health and welfare plans: liaise with our benefits broker and oversee benefits administration.
  • Ensure timely benefit communications and enrollment processing.
  • Monthly reconciliation of all benefits invoices ensuring accuracy.
  • Responsible for processing leave administration requests ensuring proper paperwork and coordination with disability vendors; ensuring the human touch is paramount in all communications. Partner with Senior HR Business Partner when leaves intersect with ADA, FMLA, etc.
  • Ensure compliance with federal and state regulations on benefits and leave administration.
  • Responsible for performance management system maintenance and update from both the technical and user experience aspect. Partners with Sr HR Business partner, HR Management and other stakeholders recommending updates, to performance review and feedback forms, 1:1 check-ins, etc.

HR Services & Operations:

  • Monitor and enhance employee lifecycle experience:
    • Hands on program management and processing of new hires & orientation, employees changes, offboarding communications, and logistics.
    • Drive the successful execution and maintenance of recurring activities for all aspects of the employee life cycle.
    • Work with HR Management to implement employee surveys as needed.
  • Collaborate with stakeholders for continuous process and workflow improvement focused on positive employee experiences.
  • Develop and maintain HR operations documentation.
  • Responsible for the integrity and accuracy of HR data through effective auditing tools, troubleshooting, and testing.
  • Uphold data privacy, security policies, and regulatory compliance.
  • Serve as a project manager for HR projects and initiatives, driving process automation.
  • Partner with the Training team and Sr HR Business Partner to drive knowledge management and communication efforts to support the adoption of human resources programs and policies and improve engagement among managers and employees.
  • Oversight and hands on management of on and offboarding, partnering with IT on logistics.
  • Other operational duties as assigned.

What You’ll Need to Succeed:

  • 8+ years of proven excellence in the human resources industry focused on Benefits, HR Operations and Performance & Leave Management; Bachelor’s degree in HR a plus.
  • Experience with mentoring and performance management. While this role does not start out with direct reports, as we grow and our team is built out further, we’ll need leadership experience.
  • Experience effectively working in a remote environment.
  • Experience working in a startup high tempo environment.
  • Extremely strong verbal and written communication skills, ensuring the human touch. Ability to clearly convey information, analyses, and/or issues and suggested recommendations to fellow employees, management and outside partners such as benefit brokers, and performance management vendors.
  • Have confidence and be able to easily build relationships with leadership and colleagues outside of your team.
  • Strong HRIS/HCM skills with an analytical mindset. Able to quickly understand situational problems and issues and think critically to make decisions and recommend out-of-the-box scalable solutions.
  • Ability to oversee logistical processes with a data driven mindset ensuring data accuracy through effective input and verification tools.
  • Proven capability of time management and prioritizing your own tasks while making sure all HR Operations deadlines are met whilst maintaining data integrity and accuracy.
  • You embrace technology and tools and become a super user quickly and enjoy keeping up with what’s out there that could help with automation and efficiency as we grow and want to retire manual processes that do not scale well.
  • Strong proficiency with MS Office and Google Suite (Docs, Sheets, Slides, Gmail, Calendar), video meet platforms (Zoom, Google Meet)
  • You have strong internet in your area and are not prone to connectivity issues.

Brave Health is very proud of the diverse team we have that cares for our diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status