B2B Customer Support Representative

B2B Customer Support Representative

Remote

Chicago, Illinois, United States

Enterprise Support

Full time

Description

Keeper is hiring talented B2B Customer Support Representatives to join the Keeper Customer Support team. This is a 100% remote position!

Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on technical support with current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

Join an elite team of highly skilled Technical Support experts and play a key role in solving complex technical issues for Keeper customers.

You’re right for this job if you:

• Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
• Love to take on complex technical questions
• Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
• Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Can maintain a high level of professionalism and establish a positive rapport with every client
• Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Requirements

• An Associate’s Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
• Familiarity with Salesforce experience, or similar technology
• Hands on experience with Google Suite and MS-office tools
• Excellent communication and customer service skills
• Knowledge of technical troubleshooting

Preferred Requirements:

• Bachelor’s Degree
• Knowledge of Keeper Security tools and applications
• Technical proficiency with smartphones, tablets and computers

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401 k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-Exempt