Associate Product Manager

Title: Associate Product Manager (Senior-Care) (US)

Location: Remote, USA

Type: Full-Time

Workplace: remote

Category: Product Management


For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

Role Description:

As an Associate Product Manager at PointClickCare, you are responsible for working directly with the Engineering and Product teams to deliver products with an amazing experience to end users and customers.

You create and maintain a healthy backlog for the team while ensuring a successful and tactical execution for Product and Operations.

In this role, you will partner with Senior Product Managers to obtain guidance and mentorship as needed. You approach your work with natural curiosity and use your growth mindset to maximize the value in your delivery of various PointClickCare Products.

Responsibilities and Duties

• Understand company strategy and how it connects to product strategy and assigned scope.

• Become the product expert for their assigned scope, including product functionality and how the product creates value for customers and users.

• Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery.

• Maintain a prioritized backlog and write user stories, acceptance criteria and other artifacts to support engineering teams in delivering on product priorities.

• Continuously assess ways to improve products and services.

• Identify, communicate and bring the right people together to manage risks timely and effectively.

Qualifications and Experience:

• Bachelor’s degree in business, computer science, or a healthcare-related field of study.

• 1-3 years working in Product management or related discipline, preferably in a health tech SaaS business.

• Data Driven – experience managing, receiving, and delivering timely reports to a variety of team members.

• Familiarity with PointClickCare EHR Offerings

• Curious, takes initiative, and receptive to new ideas.

• Proven ability to work cross functionally with various teams

• Adaptive to a dynamic and fast paced work style

• Strong written and verbal communication skills, with the ability to listen and understand an audience and tailor communication accordingly.

• Demonstrated ability to create and execute a plan to achieve a desired result.

Nice to haves:

• Investigate, gather, and document detailed information regarding defects

• Experience with contributing to and executing on a Product roadmap.

• Experience in Product Life Cycle, Forecasting, Launch planning.

• Focus on delivery of product in alignment with strategy

• Proven ability to influence cross-functional teams (without formal authority) and guide them to solve complex problems.

• Ability to communicate effectively with internal and external stakeholders, both orally and in writing.

• Strong work experience in Multi Department Collaborations

(Product, Engineering, QA, etc.)