Associate Lead Quality Control – Link

Associate Lead Quality Control – Link

Location: Croatia – Zagreb

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Link’s vision is to build connected data applications that improve research and patient outcomes. These data applications give access to high-quality people profiles built by our Base Data team.

As a Lead for one of our Data Operations teams, you will lead a remote team of 30-50 freelancers who do rule-based Web research across the Link Product family. You will design business processes and drive process improvements as well as technology improvements. You will partner with production teams to identify and eliminate the root causes of quality issues.

You plan and control these business processes associated with one or more products of Veeva Link and support its execution by removing barriers for your team members. Your primary focus is to improve process efficiency and reduce defects. You help your team of freelancers to improve their performance and grow into larger roles. As a frontline lead and servant leader, you deliver operational metrics associated with your process and results while keeping your team engaged.

To thrive in your role, you are highly motivated to lead and have a can do attitude. You are results-oriented, analytical, organized, and socially skilled. You communicate effectively with managers, analysts, and researchers.

The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. Whether you work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.

What You’ll Do

• Lead a team of 30+ data curators
• Deliver on weekly production targets (quality, throughput, efficiency)
• Headcount planning, roster management
• Continuous metric improvement using the lean Six Sigma approach
• Grow and develop your team

Requirements

• Bachelor’s degree in a field related to business, engineering, or life sciences
• Strong interest in people management
• Process-oriented mindset
• Highly conscientious (organized, analytical, can do attitude)
• Proficient with Microsoft Excel or Google Sheets
• Fluent in English

Nice to Have

• Master’s degree or above in a field related to business, engineering, or life sciences
• 1+ years of working experience (including internships) in the pharmaceutical, healthcare, or data industry
• 1+ years of experience in people management, process management, or remote leadership
• Proficient with SQL or Python

Perks & Benefits

• Personal development budget
• Fitness reimbursement
• Life insurance
• Work Anywhere

#RemoteCroatia

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.